Summary
Overview
Work History
Education
Skills
Timeline
Generic

PRIYANKA

90 Chipstone Close, Apartment Number. 209, Halifax,Canada

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

2
2
years of professional experience

Work History

Sales Associate

Winners
Halifax, Nova Scotia
09.2024 - Current
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Organized stockroom shelves according to size, color or style.
  • Upsold additional items based on customer interests and needs.
  • Collected payments and provided accurate change.

Customer Service Representative

Bell
Toronto, Ontario
03.2023 - 02.2024
  • Provided customer support via inbound calls, emails, and chats for inquiries, technical issues, billing, and service requests
  • Provided clients assistance in deciding which telecom services and products would best suit their needs
  • To assist clients in making knowledgeable judgments, provided thorough descriptions of the characteristics, advantages, and cost of the products
  • Addressed client questions and technical problems pertaining to telecom services in a timely manner
  • Handled orders, responded to service calls, and updated account data while managing client accounts
  • Use CRM systems to keep track of sales, service requests, and customer interactions

Education

DIPLOMA - BUSINESS MARKETING

Seneca Polytechnic College
Toronto, ON
01.2023

Skills

  • Consultative sales
  • Customer service
  • Complaint handling
  • Data entry
  • CRM software
  • Microsoft excel
  • Complaint resolution
  • Customer service management
  • Active listening
  • Problem solving ability
  • Payment Processing
  • Promotional support
  • Product Sales
  • Inventory Control

Timeline

Sales Associate

Winners
09.2024 - Current

Customer Service Representative

Bell
03.2023 - 02.2024

DIPLOMA - BUSINESS MARKETING

Seneca Polytechnic College
PRIYANKA