Priyanka
Toronto,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Looking for a part time position for a successful future.
Overview
5
5
years of professional experience
Work History
Assistant Manager
NextStep Support.Inc
08.2024 - Current
- Planning the day activities to run the programs efficiently
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Manage projects with strict deadlines while staying within budget.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Program Coordinator
NextStep Support.Inc
09.2023 - 07.2024
- Cultivated collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Organized events and workshops to engage participants, enhancing their learning experience within program framework.
CALL CENTER REPRESENTATIVE
Elemental Data Collection
01.2021 - 01.2023
- Calling people for surveys based on companies
- Attending meetings and fulfilling time-based assignments
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.
ASSISTANT MANAGER
Tim Horton's
01.2020 - 01.2023
- Helps do inventory, scheduling, assigning employees their positions
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Education
High School Diploma -
Lambton College
Mississauga, ON12.2019
SECONDARY SCHOOL -
Mount Carmel School
India01.2017
Skills
- Newsletters/Designs using Canva
- Shopify designing
- Microsoft Office
- Administrative Operations
- Problem-Solving
- Team Oriented
- Strong Communication
- Customer Relationship Management (CRM)
- Staff Management
- Attention to Detail
- Computer Skills
- Time management abilities
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Assistant Manager
NextStep Support.Inc
08.2024 - Current
Program Coordinator
NextStep Support.Inc
09.2023 - 07.2024
CALL CENTER REPRESENTATIVE
Elemental Data Collection
01.2021 - 01.2023
ASSISTANT MANAGER
Tim Horton's
01.2020 - 01.2023
High School Diploma -
Lambton College
SECONDARY SCHOOL -
Mount Carmel School
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