Priyanka
Beechville
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
SALES CONSULTANT
National Logistics Services
02.2022 - Current
- Maintaining the modem room in addition to conducting inventory and organizing the back office
- Welcomed new clients and generated income by offering knowledgeable sales and customer service
- Current with the newest incentives and deals to ensure the buyer receives the best bargain
- Negotiated contracts and prices with clients to exceed sales goals, resulting in an average of 12 new contracts per month
- Modified sales strategies based on market trends, improving customer satisfaction
- Heard clients out to determine their needs and suggest the best services.
CUSTOMER CARE SPECIALIST
Bell
03.2023 - 05.2024
- Provided customer support via inbound calls, emails, and chats for inquiries, technical issues, billing, and service requests
- Resolved customer concerns efficiently by diagnosing issues and coordinating with technical teams
- Demonstrated expertise in Bell's products/services to educate customers and promote features
- Managed customer accounts, processed payments, and updated account information
- Maintained high service standards, ensuring customer satisfaction and adherence to protocols
- Documented interactions and resolutions in CRM system to track data
- Upheld compliance with regulatory requirements and security protocols for customer data.
Education
DIPLOMA IN BUSINESS MARKETING -
Seneca College
Skills
- Marketing Management
- Complaint resolution
- Data Analysis
- Communication
- Time Management
- Technical Troubleshooting
- Call Center Operations
- Product and service knowledge
- Complex Problem-Solving
Timeline
CUSTOMER CARE SPECIALIST
Bell
03.2023 - 05.2024
SALES CONSULTANT
National Logistics Services
02.2022 - Current
DIPLOMA IN BUSINESS MARKETING -
Seneca College
Similar Profiles
RAJVIRSINH TARSADIYARAJVIRSINH TARSADIYA
Operations Supervisor at National Logistics ServicesOperations Supervisor at National Logistics Services
Cheyenne ClarkeCheyenne Clarke
Customer Service Representative at National Logistics ServicesCustomer Service Representative at National Logistics Services
Sukhmanpreet KaurSukhmanpreet Kaur
Merchandise Processor at National Logistics ServicesMerchandise Processor at National Logistics Services