Priyanka
Brampton,ON
Summary
Proven Customer Service Representative at Staples, adept in problem-solving and teamwork, significantly enhanced customer satisfaction through effective resolution and service recommendations. Skilled in software systems and inventory management, demonstrating a friendly and positive attitude that contributes to a welcoming customer experience. Excelled in multitasking and maintaining composure in fast-paced environments, ensuring optimal product availability and support at Shoppers Drug Mart.
Overview
1
1
year of professional experience
Work History
Staples
Customer Service Represenative
02.2024 - 03.2024
- Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
- Learn to identify customer needs or desires in order to recommend the appropriate product or service.
- Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
- Keep a record of incoming inquiries to be able to reference at a later date.
- Be able to process orders, forms, applications, or requests.
- Work with colleagues when necessary to resolve customer complaints.
Merchandiser
Shoppers Drug Mart
06.2023 - 02.2024
- Replenish inventory on the shelves and ensure product availability
- Help customers retrieve their products and respond to their questions
- Create an amazing customer experience
- Remove damage, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Patience to be able to stay calm in an intense environment
- Ability to multitask since some tasks will require a Customer Service Representative to communicate with multiple customers at one time
Education
Data Analytics For Business - IT Business Analysis
St. Clair
Mississauga, ON08.2024
B.Tech (Electronics & Communication Engineering) - Engineering
Global Institute
Amritsar06.2016
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- welcoming attitude
Languages
English
Hindi
Punjabi
Timeline
Staples
Customer Service Represenative
02.2024 - 03.2024
Merchandiser
Shoppers Drug Mart
06.2023 - 02.2024
Data Analytics For Business - IT Business Analysis
St. Clair
B.Tech (Electronics & Communication Engineering) - Engineering
Global Institute
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