Priyanka
Moncton,NB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Thorough Customer Retention Specialist with 4 years of experience working in customer service industry. Committed to providing superb customer service efficiently and courteously.
Overview
5
5
years of professional experience
Work History
IT Help Desk Technician
Asurion
04.2022 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided IT support to non-technical internal users through desk side support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices, and software to set up work stations for employees.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Provided on-call support for critical issues related to software.
- Monitored systems in operation and quickly troubleshot errors.
Loyalty Care Representative
Nordia- Bell Canada
09.2021 - 03.2022
- Developed product demonstrations and presentations for customers.
- Developed new strategies for customer retention activities.
- Responded proactively and positively to rapid change.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Maintained up-to-date knowledge of product and service changes.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
Food Service Supervisor
Tim Hortons
02.2019 - 11.2021
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Maintained health and food safety standards at all stages, from storage through delivery.
Cashier
Walmart Superstore
06.2020 - 01.2021
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
Education
M.D. - International Business Management And Logistics
St. Clair College
Windsor, ON12.2032
Bachelor of Commerce
Panjab University
Punjab, India04.2017
Skills
- Customer service background
- Outstanding interpersonal skills
- Understanding of sales retention
- Service standard compliance
- Complaint resolution
- Microsoft applications skills
- Interactive communication skills
- Team leadership skills
- Problem-solving proficiency
- Multi-tasking strength
Languages
English
Timeline
IT Help Desk Technician
Asurion
04.2022 - Current
Loyalty Care Representative
Nordia- Bell Canada
09.2021 - 03.2022
Cashier
Walmart Superstore
06.2020 - 01.2021
Food Service Supervisor
Tim Hortons
02.2019 - 11.2021
M.D. - International Business Management And Logistics
St. Clair College
Bachelor of Commerce
Panjab University
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