Priyank Rathod
Etobicoke,ON
Summary
Experienced Plant and Operation Supervisor professional with a background in Human Resources Coordination and Customer Service Representation. Boasting over 8 years of industry expertise, with a proven track record of providing effective leadership and strategic direction to enhance safety, quality, and productivity while reducing costs. Proficient in production, manufacturing, and logistics, demonstrating the ability to streamline processes for optimal efficiency and productivity. Well-versed in managing safety, operations, and productivity across multiple business lines through a multi-faceted approach. Additionally, skilled in merger and acquisitions, ensuring seamless integration of new operations and businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
PLANT OPERATOR SUPERVISOR
NUTRIAG LTD.
02.2018 - Current
- Optimized production operations by managing equipment, employees, and raw materials, resulting in improved efficiency, quality, and customer satisfaction.
- Evaluated methods of work and provided suggestions for improvement.
- Communicated system, facility, machinery, equipment, and tool issues promptly to plant and production managers.
- Documented and informed plant and production managers about any instances of product damage/nonconformities.
- Adhered to quality control policies and procedures.
- Contributed to the improvement of production efficiency through active involvement.
- Interacted effectively with administrative, plant, and supervisory personnel.
- Ensured maximum safety and quality while supervising assigned hourly employees on the shift, while also maintaining efficiency and cost control.
- Applied policies, rules, and collective agreement fairly and consistently.
- Performed regular communication with hourly staff members.
- Engaged in training activities as needed.
- Adhered to divisional rules, regulations, and policies.
- Executed various responsibilities delegated by plant and production managers.
- Participated in the development of metrics to track progress and improvement efforts.
- Cultivated a culture of active involvement among the crew by promoting engagement in important plant activities like JH&SC reviews, monthly safety meetings with the team, 6S projects implementation efforts and participating on continuous improvement teams.
- Ensured adherence to policies, rules, and collective agreements in a fair and consistent manner.
- Implemented an effective leadership approach that consistently embodies the company's values and culture, particularly regarding ethical conduct and prevention of workplace harassment or discrimination.
- Performed various additional duties as directed.
INBOUND CUSTOMER RELATIONSHIP AGENT
MIRATEL SOLUTIONS INC.
02.2016 - 05.2018
- Achieved higher levels of customer satisfaction through the implementation of professional phone call techniques.
- Delivered outstanding customer service by addressing inquiries on merchandise, sales, and current prices.
- Effectively managed customer inquiries and comments through LiveChat during assigned shifts.
- Resolved product or service-related concerns, contributing to enhanced customer loyalty and revenue growth.
- Rendered technical aid for online purchases and guided customers through website usage to optimize the buying journey.
- Successfully boosted revenue by providing customers with on-time delivery of products, services, and technical support.
- Achieved sales targets by promoting products and services to customers during service, account management, and order calls.
- Increased effectiveness of order processing, quoting, and return transactions by delivering personalized suggestions for additional products or services.
- Implemented consultative sales techniques to identify customer needs accurately.
- Increased sales and enhanced customer satisfaction by educating customers on product terminology, features, and benefits.
- Achieved significant improvements in satisfaction ratings by actively seeking opportunities for growth in customer relationship management.
HUMAN RESOURCES COORDINATOR
LANCO VIDARBHA THERMAL POWER LTD
04.2013 - 11.2014
- Efficiently coordinated interview logistics by managing scheduling, confirming availability of interviewers and interviewees, as well as organizing meeting setups.
- Completed reference checks for candidates during the last round of interviews.
- Coordinated the process of creating, posting, and removing job ads on internal and external job boards.
- Oversaw reporting for employee training and advancement programs.
- Performed various administrative duties such as scheduling appointments, updating HR documents, and managing employee files.
- Engaged in HR projects as part of cross-functional teams, dedicated to solving business challenges.
- Collaborated with staffing team to source resumes and coordinate interview schedules.
- Organized and updated records of staff-related data such as payroll, turnover rates, and leaves.
- Performed meticulous database reviews to ensure adherence to employment criteria.
- Supported recruitment efforts through tasks such as running reference checks and issuing employment contracts.
- Planned, designed, and scheduled phases for large projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Identified plans and resources required to meet project goals and objectives.
- Facilitated workshops to collect project requirements and user feedback.
Education
POST GRADUATE DIPLOMA - Human Resources Management
CENTENNIAL COLLEGE-PROGRESS CAMPUS
SCARBOROUGH, ON CANADA08.2015
Bachelor of Commerce & Accounting (B. com) -
UNIVERSITY OF MUMBAI-INDIA
05.2013
Skills
- Lean manufacturing
- Regulatory Compliance
- Standard Operating Procedures
- Safety Procedures
- Lockout and tagout procedures
- Strong leader
- Technical knowledge
- Forklift Operation
- Safety Inspections
- Plant Optimization
- Plant and warehouse operations
- Shipping and Logistics
- Raw Materials Handling
- Sample collecting
- Chemical Handling
- Safety Protocols
- Quality Control
- Report Writing
- Production Monitoring
- Quality Assurance
- OSHA regulatory knowledge
- Inventory Management
- Shift Scheduling
- Plant Operations
- Health and Safety Regulations
- Multitasking and Organization
- Team Collaboration and Leadership
- Staff Training
- Work Scheduling
- Critical Decision-Making
- Profit and Loss Control
- Time Management
- Attention to Detail
- Data Entry
- Call center experience
- Complaint Handling
- Complaint resolution
- Client Relations
- Customer satisfaction measurement
- Call Management
- Product Knowledge
- Appointment Scheduling
- Team Development
- Administrative Support
- Live chat support
- Account updating
- Account Management
- Spreadsheets
- Microsoft Office Suite
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Outlook
- CRM software proficiency
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Certification
- CERTIFIED SUPPLY CHAIN PROFESSIONAL [CSCP]
- CERTIFIED IN PLANNING AND INVENTORY MANAGEMENT [CPIM]
- CERTIFIED IN TRANSFORMATION FOR SUPPLY CHAIN [CTCS]
- SUPPLY CHAIN WAREHOUSE
- SUPPLY CHAIN PROCUREMENT
- HACCP CERTIFICATION
- CERTIFIED LEAN SIX SIGMA GREEN BELT
Timeline
PLANT OPERATOR SUPERVISOR
NUTRIAG LTD.
02.2018 - Current
INBOUND CUSTOMER RELATIONSHIP AGENT
MIRATEL SOLUTIONS INC.
02.2016 - 05.2018
HUMAN RESOURCES COORDINATOR
LANCO VIDARBHA THERMAL POWER LTD
04.2013 - 11.2014
POST GRADUATE DIPLOMA - Human Resources Management
CENTENNIAL COLLEGE-PROGRESS CAMPUS
Bachelor of Commerce & Accounting (B. com) -
UNIVERSITY OF MUMBAI-INDIA
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