Priyank Jain
Surrey,BC
Summary
Azure, AWS and CompTIA A+ Certified, 11+ years experienced in Infrastructure lead, System Admin, Professional with the IT Manager experienced seeking a position to utilize skills and abilities in the IT Industry that advances professional growth while being resourceful and flexible
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Manager
Recycle Track Systems
07.2021 - Current
- Led projects: Exchange to Office 365, Asset Management, Teams VOIP, Autopilot, Azure AD migration, Intune MDM implementation, and MFA rollout.
- Azure Cloud Service support (O365, SharePoint site create/manage, Exchange, Azure AD, Intune, Dynamics 365 CRM
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Implement, monitor, and manage security policy, deploy anti-phishing campaign through MS defender and Knowbe4.
- Design, deploy, manage, and lead security policy, Cloud solution, SSO for IT infrastructure
- Managed vendor relationships with Microsoft, CDW, MSP, Rogers as a business continuity, and to manage DR.
- Make IT policies, SLAs, and roadmap for IS department, make decision on hardware, license, and software inventory.
- Provide training and orientation to junior staff, MSP team, and executive users
- Oversaw IT department operations and training.
IT and Infrastructure Admin
Wawanesa Insurance
02.2019 - 07.2021
- Take ownership of assigned problems, analyzing incident records, identifying trends or significant problems for further investigation.
- Resolve escalated O365, Intune and Azure cloud solutions
- Assist in preparing, revising, and maintaining SOPs, Network diagram and KB.
- Worked on UEM to Intune migration, Azure AD migration, Bit locker encryption project, One drive Cloud backup storage migration
- Utilizing Tools or software for monitor, repair and maintain Network, Hardware, and software like Aternity, Digital Guardian and MacAfee, Bit locker, entrust (2-way Authentication), Cisco VPN, ServiceNow and Jira, UEM and Intune (Corp cell phones), Avaya VoIP, TeamViewer (RDS), SCCM (Deploy OS, software), and WSUS
System Admin/ Desktop Support II
Wood Group
01.2018 - 02.2019
- Perform IMAC services: hardware/software rollouts, upgrades/config, refreshes, and other deployment related activities on PCs, laptops, MFP, Cell phone, and VDI
- Perform AD, Group policy, Office365, SCOM tasks, managing laptops encryption by using EPolicy Orchestrator
- Perform advanced Networking and desk phone/voicemail Config in Cisco call manager, Cisco softphone, and Cisco AnyConnect VPN
- Maintain SOP’s, Create Tickets in ServiceNow for all Incidents, order Hardware/Software, and maintain Inventory.
Technical support engineer
Lumerical Solution
06.2016 - 11.2017
- Diagnose and Resolve issues related Installation, configuration and testing of software products for the size of 1000 clients, (Tier 2)
- Testing new software build in different OS platform like Windows (With PowerShell), Mac OS, Linux cluster, Kubernetes and EC2
- Developed Lumerical university Course for edX, Knowledge exchange, and KB (Help & Manual) for users.
- Handling advanced issues related to cluster setup, configuring software, distributing jobs on server, firewall and communication port configuration
User Support Specialist
Vernon Technology Solution
03.2015 - 06.2016
- Provide managed IT solution and cloud services that includes Install, configuration, monitor, break fix of software, network, and hardware by using SolarWinds(N-able) 400 clients
- AD user management (user accounts, security groups, distribution lists, passwords (Tier 2 and 3)
- Managed high-volume helpdesk tickets efficiently, ensuring timely responses and resolutions for all users.
- Provide support for MS Office applications, DC, Office 365, servers, licensing, DHCP, Hyper-V, SonicWALL Firewall and VPN
- Documenting SOPs and issue resolutions in IT Glue
Network & Desktop support specialist
Guest Tek Interactive Entertainment LTD
03.2014 - 02.2015
- Perform network, hardware and software troubleshooting by using Linux CLI (500+ clients)
- Advance Linux Troubleshooting and diagnose equipment faults and hardware issue remotely regarding AP or Switch issue, Firewall, VPN, Email Hosting, Public IP, Wireless and Proxy (Tier 2)
- Install, test, configure, and repair a range of system, programme, and equipment such as Windows, Mac OS, Gaming Consoles such as XBOX, PlayStation, and Cell phones
- Used synapse (service management tool) to create and escalate tickets to responsible team and determine the cause of any network or software problem
Help Desk Support
PDPICA
11.2009 - 10.2011
- Install and configure computer hardware, operating system, and application (CRM)
- Test and implement workstation setup and operating environment for employees and students
- Constant monitoring system to ensure availability and efficiency of services
- Perform AD , and networking operations for School environment.
Education
Information Security Management (ISM) -
Fanshawe College
London, ON04.2013
Bachelor of Computer Application (BCA) -
P.D. Pandya Institute of Computer Application
Ahmedabad, India01.2010
Skills
- Strategic Planning
- Security Management
- Team Development
- Problem-Solving
- Vendor Management
- IT Asset Management
- Led multiple projects and deadlines with minimum supervision
- Up to date technical knowledge and ability to deal with different type of calls
- Strong Customer service background and excellent communication skill
- Ability to effectively prioritize and execute tasks in fast-paced environment
Certification
- Microsoft Azure Administration, 12/2020, https://www.youracclaim.com/badges/293950d4-3244-4e21-bb4f-f979184f9629/public_url
- AWS Technical Essentials, 12/2020
- Virtualization for Beginners (VMware badge issued by VMware), 11/2017, https://www.youracclaim.com/badges/2c8c7a7f-f7c3-4cbc-adea-de37e80503f7/public_url
- CompTIA A+ Certification, 12/2013, https://www.youracclaim.com/badges/2dca25c6-5976-4936-9de1-10430d858ec4/public_url
Technical Competencies
Windows 11, 10, Linux (Red Hat, Debian), MAC OS, Android, LAN, WAN, VPN (P2S, S2S), VLAN, Routers, Firewalls, TCP/IP, Hub, Switch Topologies, Gateway, DNS, Azure Domain services, Intune, MDM, Power BI, Teams VOIP, LANDesk, Bit locker, Digital Guardian, VMware, Hyper-V, Active Directory, Azure, Cisco Meraki, and SonicWALL F/W, SCCM, Jira, Bamboo, CRM, Veaam, Citrix, Avaya One-x, ServiceNow, Crowdstrike, EC2, Dynamics NAV, Knowbe4, Windows server 2019, 2016,, Amazon EC2, Kubernetes Cluster, Docker, Cloud infrastructure, Office 365 admin, Hardware, Software, PowerShell scripting, Azure configurational policy, Autopilot enrollment, MFA, DHCP, Windows/Apple MDM enrollment, Company portal, Firewall, Computer IMAC, Drive encryption/Recovery, DSL, Routers,
Timeline
IT Manager
Recycle Track Systems
07.2021 - Current
IT and Infrastructure Admin
Wawanesa Insurance
02.2019 - 07.2021
System Admin/ Desktop Support II
Wood Group
01.2018 - 02.2019
Technical support engineer
Lumerical Solution
06.2016 - 11.2017
User Support Specialist
Vernon Technology Solution
03.2015 - 06.2016
Network & Desktop support specialist
Guest Tek Interactive Entertainment LTD
03.2014 - 02.2015
Help Desk Support
PDPICA
11.2009 - 10.2011
Information Security Management (ISM) -
Fanshawe College
Bachelor of Computer Application (BCA) -
P.D. Pandya Institute of Computer Application
- Microsoft Azure Administration, 12/2020, https://www.youracclaim.com/badges/293950d4-3244-4e21-bb4f-f979184f9629/public_url
- AWS Technical Essentials, 12/2020
- Virtualization for Beginners (VMware badge issued by VMware), 11/2017, https://www.youracclaim.com/badges/2c8c7a7f-f7c3-4cbc-adea-de37e80503f7/public_url
- CompTIA A+ Certification, 12/2013, https://www.youracclaim.com/badges/2dca25c6-5976-4936-9de1-10430d858ec4/public_url
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