Priyanaka Khari
Summary
Dynamic professional with a proven track record at Cafe Coffee Day, excelling in customer service and conflict resolution. Skilled in Microsoft Excel and active listening, I enhance customer satisfaction and loyalty through empathetic communication and informed recommendations. Recognized for fostering team collaboration and developing comprehensive project plans that drive success.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Cafe Coffee Day
02.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Project Coordinator
Tree Craze Foundation
07.2023 - 12.2023
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
Internship
Excel Green Enviro Care
01.2023 - 06.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Horticulture Consultant
Devansh Enterprise
08.2017 - 07.2021
- Improved soil quality by conducting thorough soil analyses and recommending appropriate fertilizers and amendments.
- Collaborated with clients to develop long-term horticulture maintenance plans, ensuring ongoing success and sustainability of their projects.
- Enhanced plant growth by developing and implementing efficient horticulture management plans.
- Collaborated with landscape architects to create visually stunning garden designs that incorporated diverse plant palettes and environmentally friendly practices.
- Developed comprehensive pest management strategies, utilizing integrated pest management principles to minimize chemical usage while effectively controlling pests.
- Boosted client satisfaction by providing customized horticulture consultation services tailored to individual needs and goals.
Education
Master of Science - Environmental Science
Amity University
Uttar Pradesh, Noida08-2023
Bachelor of Science - Botany
University of Delhi
India, New Delhi08-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Microsoft outlook
- Product knowledge
- Team development
- Documentation
- Customer satisfaction measurement
Timeline
Customer Service Representative
Cafe Coffee Day
02.2024 - 01.2025
Project Coordinator
Tree Craze Foundation
07.2023 - 12.2023
Internship
Excel Green Enviro Care
01.2023 - 06.2023
Horticulture Consultant
Devansh Enterprise
08.2017 - 07.2021
Master of Science - Environmental Science
Amity University
Bachelor of Science - Botany
University of Delhi
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