Adaptable security leader accustomed to managing challenging situations with grace and diplomacy. Skilled in managing large-scale public events and monitoring densely crowded areas to provide effective risk management.
Public Safety Officer highly effective at risk and operational management. Identifies safety threats and finds workable solutions.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certificate
Work History
Public Safety Officer
PNE
Vancouver, BC
05.2022 - Current
Patrolled assigned areas to check homes, businesses and public roads for signs of disturbance.
Notified emergency personnel of incidents requiring medical assistance and aid.
Promoted safe driving conditions by quickly identifying and removing disabled vehicles and obstructions from roadways.
Engaged with local individuals and community leaders to discuss crime reduction strategies.
Security Officer
Paladin Security
New Westminster, BC
09.2021 - Current
Oversaw daily monitoring and patrolled buildings, grounds and work sites.
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Regulated vehicle and pedestrian traffic onto building grounds.
Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Mentor Coordinator
KPU
Surrey, BC
01.2021 - 12.2022
Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency.
Established and updated objectives and tools for overall program and each department to enhance operations.
Cashier Assistant
Tim Hortons
Vancouver, BC
01.2021 - 09.2021
Helped customers complete purchases, locate items and join reward programs.
Answered questions about store policies and addressed customer concerns.
Tallied cash drawer at beginning and end of each work shift.
Education
Associate of Arts - General Studies
Kwantlen Polytechnic University
Surrey, BC
01.2021 - 12.2022
Skills
Law enforcement experience
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Certification
EMR - Emergency First Responder
Timeline
Public Safety Officer
PNE
05.2022 - Current
Security Officer
Paladin Security
09.2021 - Current
Associate of Arts - General Studies
Kwantlen Polytechnic University
01.2021 - 12.2022
Mentor Coordinator
KPU
01.2021 - 12.2022
Cashier Assistant
Tim Hortons
01.2021 - 09.2021
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