PRIYAH RATNAKUMAR
Public Sector Professional
Toronto
Summary
Analytical and adaptable professional with training as an Ambulance Communications Officer and a background in government, finance, and education sectors. Currently pursuing a Master of Management at UNSW. Skilled in client service, crisis communication, policy interpretation, and public-facing roles. Known for working well under pressure, with strong attention to detail and interpersonal skills.
Overview
14
14
years of professional experience
2026
2026
years of post-secondary education
2
2
Certifications
Work History
Musician & Assistant Veena Teacher
Veenalayam School of Music
09.2011 - Current
- Company Overview: Toronto
- Organized fundraising concerts raising $30,000+ for charities
- Performed internationally and supported student learning through music instruction
- Toronto
Ambulance Communications Officer (Training)
Ontario Ministry of Health
01.2025 - 05.2025
- Certified in the International Academies of Emergency Dispatch
- Company Overview: Emergency Health Services Division
- Completed rigorous training in 911 emergency medical dispatch and public safety communication
- Learned to prioritize emergency calls, manage radio systems, and coordinate ambulance responses
- Developed calm, accurate communication skills in high-pressure environments
- Emergency Health Services Division
Payment Services Officer
Government of Canada
04.2021 - 03.2024
- Company Overview: Employment and Social Development Canada
- Verified documents for employment insurance eligibility; flagged potential fraud cases
- Created benefit reports and explained procedures to clients
- Provided service in a fast-paced federal environment
- Employment and Social Development Canada
Customer Service Representative
Bank of Montreal
11.2018 - 04.2021
- Company Overview: Toronto
- Delivered tailored financial support and promoted credit/investment products
- Consistently exceeded sales and customer service targets
- Toronto
Education
Master of Management - Business Management
Australian Graduate School of Management (AGSM)
Sydney, Australia01-2026
Post-Graduate Certificate - Business Analytics
University of Toronto
Toronto04-2021
Bachelor of Arts - Political Science
York University
08-2020
Skills
- Emergency Communication
- Teamwork
- Problem-Solving
- Project coordination
- Time management
Certification
Emergency First Aid and CPR/AED Level C
Timeline
International Academies of Emergency Dispatch
01-2025
Ambulance Communications Officer (Training)
Ontario Ministry of Health
01.2025 - 05.2025
Emergency First Aid and CPR/AED Level C
12-2024
Payment Services Officer
Government of Canada
04.2021 - 03.2024
Customer Service Representative
Bank of Montreal
11.2018 - 04.2021
Musician & Assistant Veena Teacher
Veenalayam School of Music
09.2011 - Current
Master of Management - Business Management
Australian Graduate School of Management (AGSM)
Post-Graduate Certificate - Business Analytics
University of Toronto
Bachelor of Arts - Political Science
York University
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