Priyadharshini Venkatesh
London,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry, excelling in data analysis and documentation . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Skilled in SQL and data optimization, consistently improving resolution times and ensuring data integrity in customer interaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Intouchcx
09.2021 - Current
- Resolved around 50+ customer inquiries and issues a day through effective communication across multiple channels.
- Utilized CRM software to track customer interactions and ensure timely follow-up.
- Collaborated with team members to streamline processes and enhance service delivery.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Trained new staff on company policies, procedures, and best practices for customer service.
- Maintained accurate records of customer interactions, ensuring data integrity in systems.
- Performed data analysis on operational metrics to identify and troubleshoot key bottlenecks, leading to a streamlined workflow
- Uphold the terms of non-disclosure and confidentiality agreements signed as part of employment.
- Improved resolution time with effective problem-solving for customer complaints.
- Led team of customer service representatives, enhancing communication and collaboration across departments.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Assisted in developing training materials to improve team performance and service quality.
Education
Master of Science - Computer Science
VIT University
Vellore, India05-2015
Skills
- Documentation
- Data visualization and presentations
- Data analysis
- Excel functions
- SQL
- SQL databases
- Data cleaning
- Business intelligence
- Data warehousing
- Data integration
Languages
English
Full Professional
Certification
PSPO Certification and PSO Certification by Scrum.org
Timeline
Customer Service Representative
Intouchcx
09.2021 - Current
Master of Science - Computer Science
VIT University
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