Priya Thakur
Brampton,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ALLIANCE ONE INC
05.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about updates and changes.
Customer Service Representative
Canadian Tire
09.2022 - 04.2023
- Helped customers complete purchases, locate items and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Restocked and organized merchandise in front lanes.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable
assistance.
Cashier
Planet Fashion
05.2019 - 08.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
Master of Science - Chemistry
Lambton College In Toronto
Toronto05.2023
Master of Science - Chemistry ( Honours)
SGGSWU
Punjab, India04.2020
Bachelor of Science - Chemistry Honours
SGGSWU
Punjab, India04.2018
High School Diploma -
AISECT INSTITUTE
New Delhi, India01.2014
Skills
- Strong Analytical and Problem-Solving Skills
- Document and Records Management
- Active Listening
- Computer Proficiency
- Understanding Customer Needs
- Organization and Time Management
- Self-Motivated Professional
- Network Development
- Collaboration
- Interpersonal Communication Skills
- Lead Prospecting
- Exceptional Customer Service
Certification
Certification in Computer Programming Applications
C, C++, HTML language
MS Office
Chemdraw
Timeline
Customer Service Representative
ALLIANCE ONE INC
05.2023 - Current
Customer Service Representative
Canadian Tire
09.2022 - 04.2023
Cashier
Planet Fashion
05.2019 - 08.2021
Master of Science - Chemistry
Lambton College In Toronto
Master of Science - Chemistry ( Honours)
SGGSWU
Bachelor of Science - Chemistry Honours
SGGSWU
High School Diploma -
AISECT INSTITUTE
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