Summary
Overview
Work History
Education
Skills
Core Competencies
Timeline
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Priya Srinivasan

San Diego

Summary

Transformative Implementation & Delivery Services Director with 20+ years of experience in supply chain SaaS solutions. Proven track record of driving operational excellence through strategic team leadership, streamlined onboarding, and supporting enterprise-level customer delivery. A results-oriented leader with a strong focus on building high-performing teams, scalable processes, and data-driven workflows. Adept at aligning vision and strategy with business goals, solving complex challenges, and maintaining strong financial performance through effective P&L, gross margin, and utilization management. Skilled communicator who translates strategy into action and delivers measurable impact.

Overview

18
18
years of professional experience

Work History

Sr. Director Delivery Services

10.2019 - Current
  • Executive leader overseeing delivery of SaaS solutions for supply chain supporting responsible sourcing programs.
  • Led PMO and Managed Services (30+ team incl. 2 Managers, 1 Director) delivering to 300+ enterprise clients annually, including Fortune 100 companies.
  • Supported $10M+ ARR with 76% gross margin and 22% YoY growth; maintained 95% retention in managed services.
  • Scaled operations by standardizing SOWs, reducing delivery timelines by 25%, and automating key workflows across implementation and support.
  • Built and presented Power BI dashboards and KPIs to executive leadership, improved P&L efficiency through strategic planning.
  • Drove customer advocacy, directly influencing product roadmap and aligning service delivery with enterprise sourcing goals.
  • Built and launched Premium Analytics Services from the ground up, including GTM strategy, sales enablement, and delivery training.
  • Acted as SME for responsible sourcing and sustainability, supporting sales and upsell motions across enterprise accounts.
  • Sr. Manager → Director → Sr. Director, Delivery Services

Implementation Project Manager

FIELDGLASS
08.2012 - 04.2013
  • Implemented Field Glass Vendor Management System (VMS) products and solutions for customers to manage flexible workforces, including contingent labor, independent contractors, and services managed using Statements of work.
  • Served as Subject Matter Expert (SME), coordinating successful implementation transitions to Account Services team.
  • Collated detailed customer requirements using project scope and requirements project templates.
  • Configured the platform to meet customer requirements and ensure quality deliverable.
  • Admin training and customer support handoff.
  • Job Profile:

Senior Project Manager

CVM SOLUTIONS
11.2007 - 04.2012
  • Led cross-functional teams to deliver CVM (Contract & Vendor Management) software solutions to enterprise customers across multiple concurrent implementations.
  • Managed end-to-end project delivery, ensuring on-time, in-scope, and on-budget execution.
  • Translated business needs into functional and technical specifications for offshore development teams.
  • Drove requirement gathering, maintained project plans, and managed scope changes effectively.
  • Oversaw development, QA, and deployment phases, ensuring high-quality deliverables.
  • Provided post-go-live support, including training, user adoption, and customer success handoff.
  • Fostered strong collaboration across product, engineering, and client stakeholders to meet project goals and ensure customer satisfaction.

Education

Project Management Professional (PMP) Certification -

Mercury Solutions
01.2019

PG Diploma - Education (IB curriculum)

Indus Training and Research Institute
01.2018

Master’s - management studies

Birla Institute of Technology & Science
01.1996

Master’s - mathematics (Hons.)

Birla Institute of Technology & Science
01.1996

Skills

  • Microsoft Office proficiency
  • SQL, HTML Java certified, NET, IBM AS400 programming languages
  • Asana, Zendesk, HubSpot, Link squares
  • SDLC, SaaS, Power BI, Data Analytics

Core Competencies


  • Strategy, Vision and Organizational Leadership management
  • Change
  • Creative thinking and Innovation
  • Risk & Crisis Management
  • Project Management Expert Development/Delivery
  • Product
  • Budgeting & Forecasting Skills thinking
  • Design
  • SaaS Experience

Timeline

Sr. Director Delivery Services

10.2019 - Current

Implementation Project Manager

FIELDGLASS
08.2012 - 04.2013

Senior Project Manager

CVM SOLUTIONS
11.2007 - 04.2012

PG Diploma - Education (IB curriculum)

Indus Training and Research Institute

Master’s - management studies

Birla Institute of Technology & Science

Master’s - mathematics (Hons.)

Birla Institute of Technology & Science

Project Management Professional (PMP) Certification -

Mercury Solutions

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Priya Srinivasan