Priya Singh
Los Angeles
Summary
My objective is to seek a challenging position that will utilize and further sharpen my skills, and allow room to express my thoughts and ideas for the growth of the client services industry. Knowledgeable and dedicated customer service professional with extensive experience in aviation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results- oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Experience Specialist
Air Canada
Los Angeles
11.2024 - Current
- Assisted passengers with check-in procedures and boarding documentation.
- Coordinated baggage handling and ensured timely delivery to designated areas.
- Provided information about flight schedules, gate changes, and airport services.
- Collaborated with airline staff to maintain operational efficiency during peak times.
- Managed lost luggage claims and coordinated with relevant departments for resolution.
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Assisted with baggage check-in and tagging for customers.
- Verified identification documents such as passports / other documentation
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Inspected luggage for prohibited items prior to loading onto aircrafts.
- Provided guidance to passengers regarding available services within the airport terminal complex.
- Printed itineraries and tickets for passengers each day.
Airport Services Concierge
JSX
Burbank
04.2024 - 11.2024
- Greeted and assisted passengers at check in and communicated flight information.
- Checked in bags for passengers ensuring correct weight and applying fees
- Assisting with special services such as PETC, SVAN, and other passenger's needs.
- Assisted with catering aircraft and assisting flight crew.
- Handled gate procedures, and boarding.
- Ensuring passenger's have correct documentation.
- Assisted in parking planes at their designated spots in the hangar.
- Communication with pilots, ensuring plane is park planes in designated spots.
Airport Operations Crewmember
JetBlue
Los Angeles
04.2022 - 11.2023
- Provided customer service to travelers by answering questions and providing information on airport services.
- Coordinated with pilots, flight attendants, and other crewmembers to ensure smooth operations of flights.
- Managed customer complaints in a professional manner while resolving any issues quickly and efficiently.
- Maintained accurate records of all incoming and outgoing flights including passenger manifests and cargo lists.
- Assisted passengers boarding planes while ensuring that all safety procedures were followed.
- Prepared reports detailing operational activities throughout the day.
- Enforced safety protocols in accordance with FAA regulations.
- Updated flight schedules using computer systems and communicating changes to passengers.
- Monitored radio communication between ground crews, air traffic control towers, and aircrafts for updates regarding delays or cancellations.
- Conducted pre-flight briefings with pilots to discuss weather conditions and potential risks associated with each flight.
- Monitored aircraft with radar, computer equipment or visual references.
- Adjusted flight itineraries and communicated changes for optimal safety and flow of aircraft.
- Implemented airfield safety procedures to support safe operating environments for personnel and aircraft.
Ticketing /Gate Agent
Hallmark Aviation - Emirates Airlines
Los Angeles
05.2019 - 04.2022
- Provided assistance with ticketing, baggage handling, and boarding procedures.
- Assigned seating to passengers based on availability and preferences.
- Processed payments for tickets, baggage fees, and other services.
- Verified identification of travelers before allowing them to board the plane.
- Answered customer inquiries regarding flight schedules, destinations, fares, and regulations.
- Performed administrative duties such as filing paperwork or entering data into computer systems.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Built and maintained productive relationships with employees.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Inspected passenger documents prior to issuing boarding passes and checked for accuracy of flight details.
Customer Service Representative
Pacific Aviation Corporation
Los Angeles
01.2017 - 06.2019
- Greeted passengers and provided information about departure and arrival times.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Performed check-in procedures for both domestic and international flights.
- Ensured all boarding passes were printed accurately prior to flight departure time.
- Processed refunds, exchanges, and upgrades when necessary.
- Checked luggage for proper weight distribution according to aircraft specifications.
- Advised passengers of any changes or delays in their scheduled flights.
- Coordinated with ground crew personnel on arrival and departure procedures for each flight.
- Maintained cleanliness of work station by disposing trash properly and restocking supplies as needed.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Built and maintained productive relationships with employees.
Box Office Cashier
Cinemark XD Theatres
Los Angeles
06.2015 - 11.2017
- Greeted customers and provided assistance with ticket purchases.
- Assisted customers in resolving any issues with tickets or seating.
- Processed payments using cash, credit cards, debit cards, and gift cards.
- Answered phone calls regarding show times, pricing, and other inquiries.
- Ensured that movie theater lobby was clean and stocked throughout shift.
- Resolved customer complaints in a professional manner while adhering to company policy.
- Followed opening and closing procedures for box office area according to company policy.
- Cross-trained in multiple departments allowing flexibility in scheduling needs.
- Checked system for seat availability and provided customers with available options.
- Informed customers of deals or discounts and calculated amount of cash owed against tickets bought.
- Counted cash at shift end and tallied to reconcile with tickets sold.
- Counted and balanced cashier drawers.
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
- Processed returned merchandise by strictly following store return and exchange procedures.
Education
Sociology
West Los Angeles College
Culver City, CA01.2024
High School Diploma -
Penn Foster College
Scottsdale, AZ11.2020
Skills
- Flight Operations Records
- Security Regulations
- Schedule Oversight
- Team Building
- Multitasking
- Customer Service
- Problem Resolution
- Computer Reservation Software
- Relationship Building
- Lost Baggage Tracing
Languages
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Affiliations
- CPR trained
- Ability to multi task and exceptional problem solving skills
- Demonstrated exceptional leadership roles at the gate, ticket counters, baggage services.
- Successfully trained fellow crew members / peers in their roles and responsibilities.
Timeline
Customer Experience Specialist
Air Canada
11.2024 - Current
Airport Services Concierge
JSX
04.2024 - 11.2024
Airport Operations Crewmember
JetBlue
04.2022 - 11.2023
Ticketing /Gate Agent
Hallmark Aviation - Emirates Airlines
05.2019 - 04.2022
Customer Service Representative
Pacific Aviation Corporation
01.2017 - 06.2019
Box Office Cashier
Cinemark XD Theatres
06.2015 - 11.2017
Sociology
West Los Angeles College
High School Diploma -
Penn Foster College