Priya Singh
Moncton,NB
Summary
Dynamic professional with extensive experience in customer service and office management, notably at Holiday Inn Express. Proven ability to enhance guest satisfaction through effective problem-solving and communication. Skilled in administrative tasks and proficient in MS Office, ensuring efficient operations and resource allocation. Committed to delivering exceptional service and optimizing team performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Holiday Inn Express Hotel Suites
Moncton, NB
09.2025 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated room assignments and maintained accurate reservation records.
- Assisted guests with inquiries, providing prompt information and solutions to enhance satisfaction.
- Implemented efficient communication strategies among departments to streamline service delivery.
Food Service Supervisor
Dairy Queen Grill & Chill
Salisbury, NB
06.2023 - 09.2025
- Supervised daily food service operations ensuring compliance with health and safety regulations.
- Trained staff on food preparation techniques and customer service standards.
- Coordinated staff schedules to optimize service delivery during peak hours.
- Monitored inventory levels, placing orders to maintain stock availability.
Office Administrator
Price Group
Mississauga, ON
04.2023 - 06.2023
- Managed scheduling and calendar coordination for office staff.
- Assisted with document preparation and filing systems to enhance organization.
- Manage phone calls and correspondence(E-mails, Online, Over the phone orders)
- Maintained inventory of office supplies, ensuring availability for staff needs.
- Taking care of showroom and greeting all the customers coming in.
Office Administrative Assistant
Eagle Shunt Services
Inglewood, ON
11.2022 - 03.2023
- Assisted in organizing office supplies and maintaining inventory levels.
- Supported scheduling and coordination of meetings and appointments.
- Handled incoming calls and directed inquiries to appropriate departments.
- Managed filing systems, ensuring documents were accurately categorized and accessible.
Dispatcher
Aurizon Logistics
Brampton, ON
03.2022 - 10.2022
- Coordinated dispatch operations to ensure timely delivery of services and resources.
- Managed communication between drivers, clients, and management to optimize service efficiency.
- Developed scheduling strategies to maximize resource allocation and minimize delays.
- Experience using MS Office(Excel, Teams, Word)
- Used Transportation Management System(TMS) to assign, track and manage daily dispatch operations
Education
College Diploma (Software Engineering) - Computer Information Systems
Sheridan College Institute of Technology And Advanced Learning
Oakville12-2020
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Administrative skills
- Office management
- Effective planning
Certification
Trucking safety and management course,(5K solutions and services inc. Brampton, ON)
Timeline
Front Desk Agent
Holiday Inn Express Hotel Suites
09.2025 - Current
Food Service Supervisor
Dairy Queen Grill & Chill
06.2023 - 09.2025
Office Administrator
Price Group
04.2023 - 06.2023
Office Administrative Assistant
Eagle Shunt Services
11.2022 - 03.2023
Dispatcher
Aurizon Logistics
03.2022 - 10.2022
College Diploma (Software Engineering) - Computer Information Systems
Sheridan College Institute of Technology And Advanced Learning