Priya Sharma
Ottawa,ON
Summary
Dynamic professional with a proven track record at Tim Hortons, enhancing customer satisfaction and resolving issues efficiently. Excelled in customer relationship management and problem-solving, significantly contributing to team productivity and sales growth. Skilled in Microsoft Office and adept at fostering positive customer relationships, demonstrating a commitment to excellence and operational best practices.
Overview
3
3
years of professional experience
Work History
Financial planning case study
Algonquin College
05.2023 - Current
- Worked on case studstudy and preparing cash flow report using VOYANT software.
- Provided excellent service to clients by utilizing skills in active listening, effective communication, and quick turnaround on issues.
- Evaluated the effectiveness of current asset allocation strategies using historical performance data to recommend appropriate adjustments when needed.
- Improved accuracy of financial forecasts with meticulous data analysis and modeling techniques.
Customer Service Executive
Tim Hortons
01.2024 - 08.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and team productivity by promoting operational best practices.
Cashier
Big Bazaar
04.2022 - 02.2023
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
Post-Degree Certificate - Financial Services
Algonquin College
Ottawa, ON12-2024
Post Graduate Diploma - Business Management
Canadore College of Applied Arts And Technology
North Bay, ON12-2023
Skills
- Customer Relationship Management
- Data Entry
- Data Management
- Complaint Handling
- Product Sales
- Payment management
- Employee Performance Management
- Account Management
- Sales growth initiatives
- Customer Service
- Sales follow-up
- Problem-solving abilities
- Microsoft Office
- Customer Relationship Management (CRM)
- Administrative and Office Support
Languages
English
Professional Working
Timeline
Customer Service Executive
Tim Hortons
01.2024 - 08.2024
Financial planning case study
Algonquin College
05.2023 - Current
Cashier
Big Bazaar
04.2022 - 02.2023
Post-Degree Certificate - Financial Services
Algonquin College
Post Graduate Diploma - Business Management
Canadore College of Applied Arts And Technology
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