PRIYA SHARMA
Thornhill,ON
Summary
Motivated and customer-focused professional seeking a challenging position where I can utilize my business administration education and diverse work experience to contribute to the success of an organization. With a strong commitment to delivering exceptional customer service, I aim to create positive experiences and drive customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift In charge
Tim Hortons
10.2021 - Current
- Provide excellent customer service and ensure memorable dining experiences
- Supervise every day's tasks, guaranteeing excellent client service and contentment, and check the quantity of inventory
- Increase productivity and service quality by working together with cross-functional teams
- Both onboarding training and performance reviews are provided
Customer Service Representative
Shoppers Stop
01.2020 - 06.2021
- Managed inventories and accurately processed payments using cash registers
- Provided exceptional customer service, addressing inquiries, and resolving issues promptly
Education
Bachelor of Business Administration - Project Management
Yorkville University
06.2024
Higher secondary pass out -
Sahibzada Ajit Singh Ji Public School
01.2020
Skills
Team collaboration and Punctual
Good communication skills
Client relationships
Problem solving
Proficient in Word, Excel, and PowerPoint
Familiar with Gantt chart, Click up, Trello, and Canvas
Leadership team experience
- Volunteer, Annual function at Sahibzada Ajit Singh Ji Public School
- Committee member, Actively engaged, offering ideas and insights to improve school activities and programs.
Languages
English
Professional Working
Certification
Personal Support Worker (PSW) Certificate, 2024
Home Care Assistant, 2024
Timeline
Shift In charge
Tim Hortons
10.2021 - Current
Customer Service Representative
Shoppers Stop
01.2020 - 06.2021
Bachelor of Business Administration - Project Management
Yorkville University
Higher secondary pass out -
Sahibzada Ajit Singh Ji Public School