PRIYA SHARMA
Toronto,ON
Summary
7 Years of professional IT experience with expertise in ServiceNow Development & Administration.
Delivered successful Releases for ITSM & HRSD applications through Agile methodology.
Experience in working with ITBM,APM,ITSM and CMDB Modules.
Hands on expertise in ITIL consulting, requirement gathering and analysis with strong analytical skills.
In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting.
Great problem solving and troubleshooting skills, leadership qualities, multitasking execution skills and presentation skills with ability to coordinate activities and interact with end users in a fast-paced team environment and ensure delivery with in time frame. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Senior ServiceNow Developer
Globant
04.2021 - 05.2023
- Experienced in implementing, configuring and customization of ITSM, HRSD,APM modules and integrating the ServiceNow instance with third party applications using SOAP/REST, Flow Designer.
- Developing and configuring scripts like Business Rules, Script Includes, UI Policies, Catalog Client Scripts and Client Scripts, etc.
- Experience in planning, managing & driving the releases of all applications, services and content from business requirements to Production.
- Configured Widgets on Service portal.
- Integration with the Third party application with ServiceNow using REST API.
- Skilled at working independently and collaboratively in a team environment.
ServiceNow Developer
Infosys Ltd.
05.2019 - 04.2021
- Developed and implemented personalized client solutions using programming language expertise.
- Wrote code for database applications.
- Resolved system test and validation problems to provide normal program functioning.
- Participated in design and planning exercises for future software rollouts.
- Collaborated with multidisciplinary teams to design and implement new technology features.
- Delivered support training to help customers learn key features of applications.
- Have good working experience of Workflows, Flow Designer, Notifications, SLA, ACL, Scripting , Transform scripts, Schedule jobs, Dashboards.
- Experienced with JavaScript, CSS, Jelly Scripting.
- Updated technical documentation, product specifications and technical training materials.
Software Engineer
ATOS Global IT Solutions And Services Private
04.2016 - 04.2019
- Updated old code bases to modern development standards, improving functionality.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Involved in Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in ServiceNow.
- Functional knowledge and implementation experience of ITSM frameworks. Experience in configuring the SLAs for various ITIL processes as per the client requirements.
- Created database views to pull the reports on variables that are used by catalog items.
Education
Post Graduate Diploma - Advanced Computing
02.2016
Bachelor's (B. Tech) in Computer Science & Engg. - Computer Science
07.2015
Skills
- JavaScript
- Jelly Scripting
- HTML,CSS
- UI Path
- Strong analytical skills
- Problem Solving
- Team Communication
- Excellent Communication
- Multitasking Abilities
Timeline
Senior ServiceNow Developer - Globant
04.2021 - 05.2023
ServiceNow Developer - Infosys Ltd.
05.2019 - 04.2021
Software Engineer - ATOS Global IT Solutions And Services Private
04.2016 - 04.2019
Post Graduate Diploma in Advanced Computing - Post Graduate Diploma, Advanced Computing
Pune University - Bachelor's (B. Tech) in Computer Science & Engg., Computer Science
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