Priya Rana
Chester,Canada
Summary
Successful at keeping kitchen operations moving quickly and accurately to produce high-quality, attractive dishes that meet guest and business demands. Knowledgeable about labor and inventory controls, recipe development and menu planning. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
Jamals Pizza
07.2023 - Current
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Monitored food inventory and supplies to prevent waste.
- Controlled food costs and managed inventory.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
Sales & Marketing Manager
Mariton Hotel
06.2022 - 04.2023
- Prepares & completes marketing action plan
- Sustain rapport with key customers by making periodic visits
- Determines annual & gross profit plan by forecasting and developing annual sales quotas of regions
- Communicates job expectations by planning, monitoring and reviewing job contributions
- Identifies marketing opportunities by understanding consumer requirements
- Meets marketing and sales financial objectives by forecasting requirements and preparing annual budget
- Accomplishes marketing & sales staff objectives by recruiting, selecting & training employees.
Hospitality Head
Flyton Institute of Air Hostess Training
11.2017 - 02.2020
- Direct personnel training about several spheres of Hospitality
- Conducting orientation of the students to foster positive attitude towards course and their future in Hospitality
- Advise management on organizational policy matters and recommend needed changes
- Serve as a link between management and students by handling problems of the student and staff to foster positive environment
- Preparation of Hospitality Module for the institution
- Conducting seminars in schools educating the students about future in the Hospitality industry
- Taking care Campus Drive of Various Hotels & restaurants
- Arranging visits of the students in 5 star Hotels and other sectors of Hospitality ( Restaurants , PVR's & Hospitals )
- Preparing the students for interview related to job or Industrial Training
- Taking an Communication Skills & personality development sessions of the students.
Academic Head - Hospitality
International Institute of Hospitality & Retail Management
05.2014 - 11.2017
- Preparing the course curriculum & train the students with theoretical and practical sessions
- Conducting seminars in schools educating the students about future in Hospitality industry
- Taking care of counseling of new and old students
- Arranging show round of students to different 5 star Hotels and other sectors of Hospitality ( Restaurants , PVR's & Hospitals )
- Preparing the students for interview related to job or Industrial training
- Taking English speaking session of the students
- Arranging Job interviews in the campus and in 5 star Hotels and providing 100% job placement to the students.
Faculty Front Office & Housekeeping
UEI, Global Institute of Hotel Management
08.2013 - 04.2014
- Taking Theoretical & Practical classes
- Taking various off the job training sessions in campus & nearby Hotels
- Taking students on Industrial Visits
- Taking motivational and interview skills sessions.
Asst Manager, Sales
Ramada Hotel, Jalandhar
09.2011 - 05.2012
- Interfacing between management and Guest for implementing various sales policies in line with core organizational objective
- Developing and maintain guest history report and taking actions as suggested by management
- Taking the Banquet Bookings both in-house and outdoor functions & finalizing the details of theirs Function
- Ensuring the requirements of the Guests and fulfilled so as they give us a repeat business
- Details include DJ arrangements / Flouriest / Shanghai Walla and other guest requirement
- Idea generation for new festivals, making necessary arrangement, calling regular guests and updating on a regular basis
- Calling regular guests for feedback
- Maintaining guest relations
- Arranging different activities for long staying in house guests.
Sales Executive (Banquet's Sales)
Radisson Windsor Hotel, Jalandhar, Punjab
07.2009 - 09.2011
- Taking the Banquet Bookings both in-house and outdoor functions & finalizing the details of their function
- Ensuring the requirements of the Guests and fulfilled so as they give us a repeat business
- Details include DJ arrangements / Flouriest / Shanhai Walla and other guest requirements
- Assisting the Executive Chef in making different Restaurant Menus
- Maintaining Operating cost
- Implement menu plans for the purpose of meeting customer's requirements
- Advertising, Marketing, Sourcing, Guest relations, Bar operations, banquet operations Inventory, cost control, Budget reporting, Staffi.
Guest Relation Officer (Front Office)
Today Crown Plaza Hotel, Gurgaon, 435-Rooms, Haryana
01.2009 - 07.2009
- Meeting guest in resolving guest grievances
- Arranging & handlings different events for long staying guest
- Taking the In room & group Check-in & Check out
- Checking The V.I.P Room
- Tracking the guest Birthday & arranging a party according to guest request
- Making Welcome & Welcome back letters for the guest who will be checking in
- Preparing Registration cards in the night & attaching the priority club point's card & suitable letters with it
- Handling guest service satisfaction form & making a record of it
- Sending of the morning mails to all the departments in the night shift
- Ensuring high Quality services, resulting in customer delight by extensive interaction with guest and quick resolution of problems.
Education
Bachelor In Hotel Management - Hospitality
International Institute of Hotel Management
Gurugram Haryana India 07.2009
Skills
- MS Office (Word, Excel, PowerPoint, Access, Outlook), Property management system (Fedelio and Opera)
Educationcertifications
- SYMBOISIS CENTRE OF DISTANCE LEARNING, PUNE, Post graduate Diploma in Sales & Marketing, 09/01/11, 05/01/12
- Bachelor's in Hotel management from international institute of hotel management, Gurugram, Haryana, India
- B.S.F SR. SEC SCHOOL, JALANDHAR, Higher Secondary, 2005, 2006
Husbandname
Mr. Anil Kumar Rana
Professional Development
Can handle an organization with practical understanding of business needs, highly effective at incorporating creative leadership skills to achieve business objective. Directs projects that improve efficiency while meeting deadlines and budget requirements.
Personal Information
- Date of Birth: 04/03/88
- Nationality: Indian
- Marital Status: Married
Training
- 10/01/07, 04/01/08, Intercontinental The Grand, New Delhi (5- star), Industrial Training - All the operational departments.
- 12/01/06, 01/01/07, Taj Umaid Bhawan Palace, Jodhpur (India) (5 - Star), Vocational Training - Front Office department
Languages
English
Professional Working
Certification
Worked with kafers ( world largest catering company) in Doha Asian games and opening of Islamic art centre in Doha, Qatar
Awarded as the best employee of the month
Timeline
Food and Beverage Supervisor
Jamals Pizza
07.2023 - Current
Sales & Marketing Manager
Mariton Hotel
06.2022 - 04.2023
Hospitality Head
Flyton Institute of Air Hostess Training
11.2017 - 02.2020
Academic Head - Hospitality
International Institute of Hospitality & Retail Management
05.2014 - 11.2017
Faculty Front Office & Housekeeping
UEI, Global Institute of Hotel Management
08.2013 - 04.2014
Asst Manager, Sales
Ramada Hotel, Jalandhar
09.2011 - 05.2012
Sales Executive (Banquet's Sales)
Radisson Windsor Hotel, Jalandhar, Punjab
07.2009 - 09.2011
Guest Relation Officer (Front Office)
Today Crown Plaza Hotel, Gurgaon, 435-Rooms, Haryana
01.2009 - 07.2009
Bachelor In Hotel Management - Hospitality
International Institute of Hotel Management
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