Priya Priya
Winnipeg,MB
Summary
Reliable professional with experience in providing superior customer service and maintenance. Proficient in diagnosing and rectifying mechanical issues, performing preventative maintenance and repairs and adhering to safety protocols.
Overview
3
3
years of professional experience
Work History
Cashier
Mary Brown's Chicken & Taters
04.2023 - Current
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Security Guard
Blackbird Security
02.2023 - 12.2023
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Completed full building and grounds patrols to spot and investigate concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Customer Service Representative
Concentrix
12.2020 - 12.2022
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Master of International Business Management - Business
Manitoba Institute of Trades And Technology
Winnipeg, MB12.2023
Skills
- Customer Service
- Product Knowledge
- Written and Verbal Communication
- Records Maintenance
- CCTV Monitoring
- Physical Stamina
- English Fluency
- Punctuality
- Complex Problem-Solving
- Work Ethic
- Emergency Awareness
- Emergency Response
- Reporting Skills
Languages
English
Hindi
Punjabi
Timeline
Cashier
Mary Brown's Chicken & Taters
04.2023 - Current
Security Guard
Blackbird Security
02.2023 - 12.2023
Customer Service Representative
Concentrix
12.2020 - 12.2022
Master of International Business Management - Business
Manitoba Institute of Trades And Technology
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