Priyaben Patel
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Jones Healthcare Group
06.2023 - Current
- Work collaboratively in a team to achieve and maintain high-quality service standards.
- Handle a high call volume, averaging 100 calls or more daily, with a focus on efficiency and accuracy.
- Connect with customers through meaningful conversations, understanding their financial needs.
- Build and nurture trusting relationships with customers to ensure satisfaction and loyalty.
- Proactively offer appropriate financial solutions, resulting in increased customer satisfaction.
- Demonstrate patience and empathy in resolving customer concerns, contributing to positive experiences.
- Identify and capitalize on opportunities to cross-sell and up-sell financial products to existing customers.
- Adhere strictly to our client's policies, procedures, and industry compliances.
Customer Service Representative
Subway
02.2023 - 06.2023
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Education
Bachelor of Science - Information Technology
Ahmedabad Institute Of Technology
Ahmedabad, India04.2019
Skills
- Excellent teamwork and collaboration skills
- Proficient in handling high call volumes and maintaining quality standards
- Strong ability to connect with customers and understand their financial needs
- Building and maintaining trusting relationships with customers
- Proactive problem-solving and offering suitable financial solutions
- Exceptional patience and empathy in resolving customer concerns
- Identifying and maximizing cross-selling and up-selling opportunities
- Adherence to client policies, procedures, and industry compliances
Languages
English
Full Professional
Timeline
Customer Service Representative
Jones Healthcare Group
06.2023 - Current
Customer Service Representative
Subway
02.2023 - 06.2023
Bachelor of Science - Information Technology
Ahmedabad Institute Of Technology
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