PRIYA PAREKH
Kitchener,ON
Summary
Effective at choosing items to fulfill customer orders. Excellent sales, service and communication skills. Focused on building customer loyalty with a relationship-oriented approach. Brings proven skills in online retail operations. Knowledgeable about financial tracking, inventory management and promotional strategies to drive substantial sales. History delivering exceptional service to customers and building loyal base. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Online Grocery Associate
Reliance Market
Ahmedabad, Gujarat
06.2023 - 07.2023
- Provided customer support for technical issues related to the online ordering process.
- Developed strategies to improve customer satisfaction ratings with online grocery services.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Shopped at customer's verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Secured and stored items until customer pickup.
- Assisted teammates with daily tasks during peak periods.
Customer Service Representative
Reliance Market
Ahmedabad, Gujarat
01.2022 - 06.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Consulted with customers to resolve service and billing issues.
Cashier
Reliance Market
Ahmedabad, Gujarat
02.2021 - 01.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Bachelor of Arts -
Gujarat University
Gujarat,India01-2021
Nursing Studies
Gujarat Nursing Council
Gujarat, India07-2020
Skills
- Payment Processing
- Sales Expertise
- Good Communication
- Computer Skills
- Teamwork and Collaboration
- Shelf Stocking
- Barcode Scanning
- Customer Engagement
- Order Accuracy
- Decision-Making
- Complaint Resolution
- Customer Service
- Online Order Processing
- Verifying Order Accuracy
- Strong Interpersonal Skills
Languages
English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Availability
- Monday - All Day
- Tuesday - All Day
- Wednesday - All Day
- Thursday - All Day
- Friday - All Day
- Saturday - All Day
- Sunday - All Day
Timeline
Online Grocery Associate
Reliance Market
06.2023 - 07.2023
Customer Service Representative
Reliance Market
01.2022 - 06.2023
Cashier
Reliance Market
02.2021 - 01.2022
Bachelor of Arts -
Gujarat University
Nursing Studies
Gujarat Nursing Council
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