Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Priya Narayanan

Montreal,Quebec

Summary

I am a production support analyst at Morgan Stanley specializing in incident management and system monitoring. I am proficient in SQL and automation, enhancing data accuracy and operational efficiency. I am passionate about finance and technology with a strong desire to learn and grow within a team environment.

Overview

2
2
years of professional experience

Work History

Production Support Analyst

Morgan Stanley
10.2023 - Current
  • Monitored and maintained stability of MRV (Market Risk), CRV (Credit Risk), STE (Stress Testing) and FRTB (Fundamental Review of the Trading Book) batch processing, ensuring data accuracy and timely delivery as per firm's service level agreements.
  • Led Incident and Problem management, communicating with business users and developers and conducting in-depth root cause analysis so as to provide permanent solutions aligned with ITIL standards.
  • Implemented automation to introduce better and more proactive alerting and reduce manual toil.
  • Addressed user requests and tickets via ServiceNow.
  • Managed and reviewed production changes following the software development lifecycle.


Education

Bachelor of Science - Computer Science

Concordia University
Montreal, QC
06-2023

Skills

  • Git/Bitbucket
  • SQL proficiency
  • Jira, confluence
  • Linux, Windows
  • ITIL framework
  • Grafana
  • Python
  • Agile processes
  • Autosys
  • IBM DB2, Greenplum databases

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Production Support Analyst

Morgan Stanley
10.2023 - Current

Bachelor of Science - Computer Science

Concordia University

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