Priya Mehta
Toronto,Canada
Summary
HR Specialist driving HR operations and onboarding initiatives across multinational organizations including Hitachi and Capgemini. Improved new hire satisfaction by 20% and reduced onboarding duration by 48 hours through cross-department collaboration. Strong experience supporting HRIS transactions, onboarding programs and confidential employee data in fast-paced, shared services environments.
Overview
10
10
years of professional experience
Work History
SENIOR HR SPECIALIST
RSM Canada LLP
06.2025 - 11.2025
- Managed 75+ HR ServiceNow cases per month, resolving employee inquiries related to HR policies, benefits, payroll support, and leave administration while consistently meeting SLA requirements.
- Delivered HR Operations support across Canada, the U.S., and India, supporting employee lifecycle activities (onboarding, payroll coordination, benefits administration, and flexible work arrangements) for a multinational workforce of 1,000+ employees.
- Triaged, categorized, and routed 70–80 HR cases monthly using ServiceNow, ensuring accurate case resolution, compliance with HR processes, and timely escalation where required.
- Coordinated recruitment operations for 10+ active requisitions by responding to candidate and hiring manager inquiries, coordinating status updates, and supporting recruitment lifecycle activities.
- Applied Canadian employment legislation and HR policy expertise to support cross-border HR teams, improving case accuracy and reducing policy-related errors across 15+ HR cases per month.
HR SPECIALIST, SHARED SERVICES
Hitachi Rail GTS Canada Inc.
11.2021 - 04.2025
- Served as the first point of contact for managers, employees, vendors, and clients, handling high-volume HR inquiries across onboarding, payroll, benefits, pensions, time & attendance, leaves, policies and terminations via HR Case Management System, email, and phone.
- Headed end-to-end onboarding for Canada, the U.S., and other regions, including documentation due diligence, English/French communications, offer letter drafting, and notifications within a 2-day processing timeline, while meeting SLAs.
- Partnered with HRBPs, IT, Payroll, and Recruiting to streamline onboarding processes, reducing onboarding time by 2–3 days, improving new-hire timelines by 20%, and decreasing hire time by 40%.
- Ensured accuracy of employee data for leaves of absence, transfers, promotions, and terminations; prepared HR reports and dashboards using advanced Excel and Workday reporting, ensuring data integrity and timely escalation of sensitive issues within 24 hours.
- Spearheaded the enhancement of employee documentation processes, producing and issuing leave-related correspondence and HR communications which resulted in a 15% improvement in employee satisfaction scores.
- Provided administrative support to recruitment teams, including interview scheduling, candidate communication, background check coordination, and recruitment status tracking.
- Monitored and addressed shared HR inboxes and ServiceNow case queues, maintaining fewer than 10 open inquiries at all times by immediately delegating tasks.
- Recognition: Promoted to full-time within 3 months for contributions to onboarding process improvements.
HR ASSISTANT
Mackenzie Health
07.2021 - 09.2021
- Optimized interview scheduling operations, coordinating 3–4 interviews daily and redesigning communication workflows, reducing scheduling errors (double bookings/no-shows) by 40%.
- Identified, reviewed, and escalated background check discrepancies to HR leadership, preventing high-risk hires and ensuring compliance with organizational, legal, and ethical standards.
- Managed and safeguarded HR records across employee files, HR databases and HRIS, ensuring 100% confidentiality compliance while supporting continuous updates to HR process documentation and self-service resources.
- Led end-to-end onboarding for 50+ new hires, administering documentation, benefits enrollment, and HRIS data entry with 100% accuracy and policy compliance.
- Executed employee system setup and benefits enrollment, including dental, extended health care, and HOOPP, ensuring timely and error-free onboarding for new hires.
HR OPERATIONS EXECUTIVE
Capgemini
05.2018 - 07.2019
- Maintained and updated HR records for 300+ employees, managing ongoing database updates and master data changes such as new hires, terminations, role changes, address updates, and status changes to ensure high data accuracy and compliance.
- Executed core HR administrative activities for high-volume hiring, including drafting and revising offer letters and employment agreements, validating documentation, and ensuring timely completion of onboarding requirements for new hires.
- Partnered with recruitment teams, background verification vendors, and internal stakeholders to support smooth hiring and onboarding workflows, reducing delays caused by incomplete or missing information.
- Served as the primary HR contact for 30+ new hires weekly, addressing HR operations and HRIS-related queries within defined timelines and escalating complex issues to relevant teams as needed.
- Facilitated weekly onboarding sessions for 30+ new hires, delivering first-level HR guidance and ensuring new employees received accurate information to support a positive and well-structured onboarding experience.
SENIOR HR EXECUTIVE
Talent4Assure Test Services
01.2016 - 04.2017
- Led induction and onboarding processes for 10+ employees, including preparation and issuance of offer letters, appointment letters, confirmation letters, relieving letters, and experience letters, ensuring timely and accurate documentation.
- Facilitated full employee life cycle activities from onboarding to offboarding.
Education
MBA - Human Resources Management
IP University
Post Graduate Certification - Human Resources Management
Seneca College
Skills
- Workday
- SAP SuccessFactors
- Kronos (UKG)
- HR Operations
- Payroll Support & Benefits Administration
- HR Policies & Procedures
- Shared Services
- Multitasking
- New hire onboarding
Timeline
SENIOR HR SPECIALIST
RSM Canada LLP
06.2025 - 11.2025
HR SPECIALIST, SHARED SERVICES
Hitachi Rail GTS Canada Inc.
11.2021 - 04.2025
HR ASSISTANT
Mackenzie Health
07.2021 - 09.2021
HR OPERATIONS EXECUTIVE
Capgemini
05.2018 - 07.2019
SENIOR HR EXECUTIVE
Talent4Assure Test Services
01.2016 - 04.2017
Post Graduate Certification - Human Resources Management
Seneca College
MBA - Human Resources Management
IP University