Priya Madhas
Surrey,BC
Summary
Accomplished professional with a proven track record at Securiguard, enhancing security operations and customer satisfaction. Leveraged strong communication and MS Office proficiency to streamline processes and foster interdepartmental collaboration. Achieved significant improvements in incident response times and customer service efficiency, demonstrating exceptional problem-solving and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Realtor
Century 21
05.2024 - Current
- Evaluated property listings and assessed potential sales.
- Enabled precise pricing strategies through extensive market knowledge.
- Enhanced contract reviews through detailed document analysis.
- Conducted market analysis to identify potential buyers and sellers.
Security Operations Center
Securiguard
01.2024 - Current
- Served as liaison between Security Operations Center and various departments, enhancing collaboration.
- Maintained vigilance on alarm systems to identify security breaches.
- Kept comprehensive logs of incidents and responses.
- Enhanced airport safety through stringent security protocols.
Conveyancer
Century 21
03.2021 - 01.2024
- Enhanced conveyancing workflow through efficient document management.
- Streamlined access to important documents through systematic file management.
- Performed detailed due diligence for risk identification in property transactions.
- Enhanced team performance through comprehensive staff training.
Technical Customer Service Representative
Rogers Communications
05.2022 - 03.2023
- Ensured satisfactory interactions under heavy workload.
- Kept precise records of customer interactions and follow-ups.
- Achieved higher first-call resolutions by effectively addressing customer concerns.
- Troubleshot various technical problems effectively.
Security Officer
Paladin
03.2018 - 02.2021
- Conducted regular foot patrols to maintain site safety.
- Ensured secure passage for all vehicles and visitors.
- Coordinated with security team and building supervisors via two-way radios and mobile phones.
- Swiftly addressed incidents to ensure rapid response.
Education
Licensing Course - Real Estate
University of British Columbia
Vancouver, BC05-2024
Diploma - Accounting
Douglas College
New Westminster, BC08-2019
Skills
Strong Verbal and Written Communication Skills
Proficient in MS Office, Teams and Maximo
Multitasking and Efficient Time Management
Problem Solving and Situational Awareness
Customer Service and Active Listening
Languages
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Realtor
Century 21
05.2024 - Current
Security Operations Center
Securiguard
01.2024 - Current
Technical Customer Service Representative
Rogers Communications
05.2022 - 03.2023
Conveyancer
Century 21
03.2021 - 01.2024
Security Officer
Paladin
03.2018 - 02.2021
Licensing Course - Real Estate
University of British Columbia
Diploma - Accounting
Douglas College
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