Priya Lemon
Customer Service Representative
Victoria,BC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Representative position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Business Owner
Pre-School.
Victoria, BC
09.2018 - 06.2023
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate time frames and followed up to achieve resolution.
- Applied best practices in customer service, sales and employee management to exceed organizational goals.
- Managed over 20-30 calls in 2 hrs that is essential in keeping our existing clients satisfied.
Supervisor of Operations
Vancouver Society Of Children's Center
Vancouver, BC
05.2016 - 06.2023
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Interceded between employees during arguments and diffused tense situations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Completed bi-weekly payroll for 14-25 employees.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
Education
Early Childhood Education & Special Needs Educator - Education
09.2002 - 03.2005
Information Technology - Information Technology Project Management
09.2000 - 12.2000
Administration of Business Executives - Business Administration And Management
07.1996 - 12.1999
- Awarded :]Award In Strategic Management
Skills
Interpersonal Communication
Multitasking Abilities
First Aid/CPR
Training and Development
MS Office
Active Listening
Cultural Awareness
Good Telephone Etiquette
Analytical and Critical Thinking
Flexible and Adaptable
Data Entry
Clerical Support
Excellent Communication
Attention to Detail
Problem-Solving
Critical Thinking
Timeline
Business Owner - Pre-School.
09.2018 - 06.2023
Supervisor of Operations - Vancouver Society Of Children's Center
05.2016 - 06.2023
Sprott Shaw College - Early Childhood Education & Special Needs Educator, Education
09.2002 - 03.2005
Strathmore College - Information Technology, Information Technology Project Management
09.2000 - 12.2000
Oshwal College - Administration of Business Executives, Business Administration And Management
07.1996 - 12.1999