Sandeep Kumar
Prince George,Canada
Summary
Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Hyatt Place
Prince George, British Columbia
05.2023 - Current
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
Package handler
Fedex Ground
Prince George, BC
09.2023 - Current
- Unloading the packages safely from trucks.
- Scanning the inbound packages.
- Loading the package in the trucks safely.
- Following the safety precautions in the warehouse.
Housekeeping Room Attendant
Hyatt Place
Prince George, BC
03.2023 - Current
- Changed and replenished bed linens, towels, and guest amenities.
- Serviced rooms by making beds, dusting and vacuuming.
- Managed time efficiently to complete assigned duties within all allotted time frames.
- Addressed room cleanliness, amenities, and linen needs to meet housekeeping requirements.
- Responded promptly to special guest requests, delivering exceptional service and experience.
- Maintained a clean working environment by adhering to safety procedures and regulations.
- Trained new housekeeping staff on procedures.
- Laundry linen, folding linen, maintain cleanliness in the laundry area.
Crew Member Cook
Carls Jr.
Prince George
10.2022 - 03.2023
- Prepared food items such as burgers and frying products.
- Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
Guest Service Associate
Arjun Clarks Inn
Phagwara
08.2018 - 03.2020
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Developed an extensive knowledge base on products offered within the store.
- Greeted customers in a friendly and professional manner, providing them with product information and assistance.
- Performed cashier duties accurately, including processing payments and issuing receipts.
- Demonstrated excellent communication skills to effectively respond to customer inquiries, complaints and requests for service.
- Tracked customer feedback through surveys and implemented changes based on results.
Education
Post-Graduation Diploma - Hospitality and Tourism Management Candidate
College of The New Caledonia
Prince George, BC05.2024
Bachelor of Science - Hotel Management
GNA University
Phagwara, Punjab05.2018
Skills
- Quality Standards
- Equipment Cleaning and Maintenance
- Teamwork
- Employee training
- Collaborative Relationships
- Safe Work Practices
- Hospitality Management
- Time Management
- Communication Skills
- Detail-oriented
- Microsoft Office
- Word
- Excel
- PowerPoint
- Outlook
Certification
6 months internship at Radisson BLU, Amritsar
References
References available upon request.
Timeline
Package handler
Fedex Ground
09.2023 - Current
Housekeeping Supervisor
Hyatt Place
05.2023 - Current
Housekeeping Room Attendant
Hyatt Place
03.2023 - Current
Crew Member Cook
Carls Jr.
10.2022 - 03.2023
Guest Service Associate
Arjun Clarks Inn
08.2018 - 03.2020
Post-Graduation Diploma - Hospitality and Tourism Management Candidate
College of The New Caledonia
Bachelor of Science - Hotel Management
GNA University