Priya Jayasree
Winnipeg,MB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Client Service Officer
TD Commercial Banking
08.2022 - Current
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined internal processes for improved efficiency in handling client requests.
- Collaborated with cross-functional teams to ensure seamless service delivery for clients.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and support.
- Assisted in the implementation of new product offerings, increasing overall client satisfaction and revenue growth.
Personal Banking Associate
TD Bank
11.2021 - 08.2022
- Enhanced customer satisfaction by providing personalized banking solutions tailored to individual needs.
- Increased client retention through exceptional relationship-building and proactive problem-solving skills.
- Streamlined branch operations by collaborating with team members to optimize efficiency and improve workflow processes.
- Assisted customers in opening new accounts, ensuring thorough understanding of available products and services.
- Managed a diverse portfolio of high-net-worth clients, providing comprehensive financial advice and superior customer service.
Customer Service Associate
TD Bank
04.2018 - 11.2021
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
Education
High School Diploma -
Elmwood High School
Winnipeg, MBBachelor of Arts - HR Management
Mount Royal University
Calgary, ABSkills
- Client onboarding
- Risk management
- Networking abilities
- Organizational skills
- Problem-solving abilities
- Customer relationship management
- Performance monitoring
- Written communication
- Product knowledge
- Quality assurance
Timeline
Client Service Officer
TD Commercial Banking
08.2022 - Current
Personal Banking Associate
TD Bank
11.2021 - 08.2022
Customer Service Associate
TD Bank
04.2018 - 11.2021
High School Diploma -
Elmwood High School
Bachelor of Arts - HR Management
Mount Royal University
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