PRIYA JAYANANDHAN
Mississauga,ON
Summary
Seasoned insurance operations professional with 10+ years of experience in life and P&C insurance processing, underwriting support, and client engagement. Skilled in managing end-to-end insurance applications, conducting medical pre-screens, coordinating with underwriters, and ensuring policy compliance. Proven ability to lead teams, streamline workflows, and maintain 100% audit readiness. Seeking to contribute underwriting and operational expertise as a Life Insurance Underwriting Manager to drive client satisfaction and process efficiency.
Overview
10
10
years of professional experience
Work History
Assistant Team Manager
RR Donnelley
Chennai, Tamil Nadu
01.2020 - 06.2023
- Company Overview: RR Donnelley in India employs 10000 people and is a key player in the global integrated communications and marketing services industry.
- Managed a team of 35 professionals handling U.S. life and finance insurance processes with full SLA compliance.
- Coordinated client life insurance applications by collecting personal and financial data prior to submission.
- Led client pre-application consultations and helped assess medical eligibility in partnership with carriers.
- Followed up with medical providers and underwriters to ensure the timely receipt of required documents and test results.
- Enhanced process transparency through dashboards, improving turnaround time for policy issuance by 20%.
- Conducted weekly reviews with internal and client-side stakeholders to ensure seamless communication.
- Implemented coaching strategies that reduced application processing time and increased accuracy.
TEAM LEAD AND QUALITY LEAD
RR Donnelley
Chennai, Tamil Nadu
01.2018 - 12.2019
- Supervised quality control for a major life insurance client, maintaining 98% document accuracy.
- Led training sessions on underwriting procedures and compliance updates for both new and experienced staff.
- Investigated high-error cases and implemented solutions, leading to a 15% reduction in documentation issues.
- Tracked application completion, ensuring all policy files were updated and followed through until issuance.
- Managed follow-ups with clients and doctors to retrieve missing documents and medical requirements.
- Facilitated stakeholder meetings to resolve application delays and maintained weekly client communication logs.
FINANCIAL ASSOCIATE / ANALYST / SENIOR ANALYST
RR Donnelley
05.2013 - 12.2017
- Supported underwriting teams by providing timely financial insights for policy evaluation and approval.
- Reconciled insurance reserves, ensuring financial reports met regulatory and internal standards.
- Created visual dashboards to track policy application statuses, underwriting hold-ups, and client responses.
- Maintained high-quality documentation and compliance metrics during month-end reporting cycles.
- Built strong relationships with underwriters and department leads to improve turnaround time and clarity.
- Played a key role in organizing and tracking insurance application flows, identifying opportunities for efficiency.
Education
Post-Graduate Certificate - Project Management
Canadore College
Mississauga, ON04-2025
Post-Graduate Certificate - Financial Technology
Conestoga College
Kitchener, Ontario01-2024
Certified Insurance Service Representative -
The National Alliance
Texas, United States06-2023
Master of Commerce -
Ethiraj College
Madras, India05-2013
Bachelor of Commerce - with distinction
Ethiraj College
Madras, India04-2011
Skills
- Insurance Policy Processing
- Claims Support
- Life Insurance Application
- Underwriting Support
- Medical Pre-Screening
- Client Consultations
- Policy Submission
- Lifecycle Tracking
- Regulatory Compliance
- SLA Management
- Insurance Carrier Communication
- Team Leadership
- Staff Development
- Stakeholder Engagement
Affiliations
- Active Member and volunteer ATCC Tamil Member Group
- Active member in World Finance Group
- Active member in Toronto Tamil Community
Accomplishments
- Received 'Best Manager Award' for process improvements in insurance documentation workflow.
- Reduced team headcount from 48 to 35 and reduced turnaround time simultaneously.
- Rolled out a workflow tracking tool that improved audit readiness and real-time reporting.
- Received client appreciation and special bonuses from clients for outstanding performance.
- Organized and led corporate events, promoting team engagement as the 'Chief Fun Officer' for 5+ years.
- Actively involved in India Diversity Forum – Women Only Network (WON) and Toastmasters.
- On-time delivery of 99.9% and Quality of 99% were maintained.
- Led women empowerment and inclusion initiatives across departments.
References
References available upon request.
Timeline
Assistant Team Manager
RR Donnelley
01.2020 - 06.2023
TEAM LEAD AND QUALITY LEAD
RR Donnelley
01.2018 - 12.2019
FINANCIAL ASSOCIATE / ANALYST / SENIOR ANALYST
RR Donnelley
05.2013 - 12.2017
Post-Graduate Certificate - Project Management
Canadore College
Post-Graduate Certificate - Financial Technology
Conestoga College
Certified Insurance Service Representative -
The National Alliance
Master of Commerce -
Ethiraj College
Bachelor of Commerce - with distinction
Ethiraj College
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