Priya Chopra
Markham,ON
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Concierge
Paragon Security
10.2023 - Current
- Implemented effective strategies for managing overbookings and walk-ins, minimizing guest dissatisfaction during high demand periods.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
- Facilitated and coordinated transportation services for guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Scheduled and confirmed restaurant reservations for guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted guests upon arrival by providing warm welcome.
Supervisor
MR GREEK
01.2022 - 10.2023
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Generated reports detailing findings and recommendations.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
Education
BUSINESS MARKETING - Marketing Management
Centennial College of Applied Arts And Technology
Scarborough, ON04.2023
Skills
- Vendor interaction
- Hospitality services
- Payment oversight
- Reporting capabilities
- Social media networking
- Computer Skills
- Problem-Solving
- Organization and Time Management
- Microsoft Word
- Project Planning
- Organization
- Research
- Excellent Communication
- Problem Resolution
- Team Management
- Verbal Communication
- Office Management
- Listening Skills
- Marketing
- Administrative Support
- Conflict Management
Accomplishments
- Assisted concierge with special projects, completing tasks ahead of schedule.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
From: Hootsuite Academy for Social Media Marketing Certificate
Envision software Certificate
Google Ads Display Certification
Google Ads Search Certification
Additional Information
Diploma in Business Marketing
Good Communication Skill
Have some experience in marketing
Interaction with a lot of individuals as per job duties
Timeline
Front Desk Concierge
Paragon Security
10.2023 - Current
Supervisor
MR GREEK
01.2022 - 10.2023
BUSINESS MARKETING - Marketing Management
Centennial College of Applied Arts And Technology
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