Summary
Overview
Work History
Education
Skills
Timeline
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PRIYA CHAUHAN

PRIYA CHAUHAN

Toronto,ON

Summary

Competent Production Support Manager with a knack for offering counsel and direction for team members. I am currently helping my Direct Reports to become a high performing team. I am a high performing, result oriented and multitasking software professional having 9 years of experience in IT focusing on DevOps, Project Management, Production support & development, networking, infrastructure, Sports & Media department, open platform for agencies to book Ad campaigns for one of Canada’s number 1 Sports Channel #Sportsnet. In-depth knowledge of various DevOps terms such as IaC (Infrastructure as Code), CI & CD (Continuous Integration & Continuous Delivery), Waterfall & Agile methodology. Demonstrated methodical, detail-oriented, and thorough approach to all projects while adhering to compressed timelines. Consistently recognized for excellent problem solving & analytical. I am a very organized individual with excellent documentation skills. Set quality standards within the team. I am a people person with high EQ. Responsible for maintenance of multi-million systems for Rogers Sports and Media IT department. Supported continuous improvement by investigating alternatives/automations and presenting them for architectural review.

Overview

9
9
years of professional experience

Work History

Production Support Manager

Rogers
Toronto, ON
03.2021 - Current
  • Keeping up to date with multiple high priority items. Keeping management updated by providing periodic status reports and constantly involving myself in the executive discussion to align with the vision of the organization.
  • Led 7 projects with a budget of close to a million for each. These were huge lift and shift projects, equivalent to building these highest classified revenue generating applications from scratch.
  • Managed to efficiently utilize the allocated budget, ensuring the Project budget is in sync with the operations budget for each annual year.
  • Year by year, I have managed to keep the up time of 12 applications under my scope at 100%
  • I have believed in facts hence let the statistics and data speak the for itself, for ex: we have over 400 Service requests for one of our VITAL applications (responsible for Media billing, generates a revenue of more than $750 million per year), more than 15 Change Requests, along with the project tasks up to 2000.
  • Held knowledge transfer training sessions for employees and had one-on-one training sessions with new employees.
  • Implemented quality control objectives to resolve production issues, optimize product reliability and reduce costs. Introduced concept of tape backups to ensure in no case we would lose DB backup of vital applications.
  • Deployed and supervised various new projects such as, fully integrated Media Pricing and Inventory Management system, driven by automation and machine learning to maximize yield on media inventory and assets
  • Acting as a liaison between the company and outside vendors such as contractors, suppliers, and sub-contractors. Strategic plans and innovative ideas for partnerships to grow.
  • Created automation ideas, worked on deploying them as projects to automate Ad booking easier for the customers. UiPath is now a key player in automation, built 2 use cases for better support and monitoring, avoiding the redundant work saving approx. 350 hours of work.
  • Communication has been the key, working with cross-functional teams. Detailed reports, metrics, warnings, notifications for any disruption have been our topmost priority
  • Leading this team by example so far, and have focused on team’s development, their personal growth and aligning team’s efforts with organization’s values.

Team Lead/Senior Application Specialist

Rogers
Toronto, ON
11.2018 - 03.2021
  • The management rated me as a star performer for two consecutive years and was then promoted to become the youngest manager in Rogers Sports & Media department.
  • Updated software upon release of vendor patches to mitigate vulnerabilities, performed multiple major upgrades for the Media and Radio backend applications which are in the highest class of revenue generation.
  • Created working prototypes for new features and requests. Developed technical specifications based on functional requirements
  • Prepared detailed workflow charts and diagrams to describe input, output and logical operations. Collaborated with process stakeholders to identify automation opportunities for the external agencies/users to book the spots based on their preference which was earlier done manually.
  • I was appointed as Application lead for an application which handles the right management of media assets, scheduling and sales of advertisement spots
  • Converted project specifications into sequence of detailed instructions and logical steps for coding into functional business applications.
  • Evaluated and led root-cause analysis for production issues and system failures. We have handled P1 P2 incidents for Vital applications, which controls the on-air operations and broadcast nationwide.

HCL | Weblogic Associate

Rogers Telecom
08.2017 - 05.2018
  • Worked in a 24 x 7 environment (onsite/offshore delivery model) handling dynamic configuration management changes daily.
  • Deployment and troubleshooting of JAR, WAR, and EAR files in domain and clustered environment.
  • Server Performance Tuning - Thread Dump Analysis, Core Dump Analysis when server crashed unevenly
  • Middleware admin experience in Weblogic and Apache/Tomcat.
  • Planned and performed backups, restores, patching and disk imaging.
  • Worked on web security tools- LDAP Server, SSL Certificates and client authentication.
  • Mentoring other team members
  • Develop, implement, test, train and document Middleware systems using approved development methodologies and tools like Software Development Life Cycle (SDLC) and Change Management processes.
  • Served as a main point of contact/interface for Third party carriers, Customers, Network Ops group and engineering.
  • Supported change management at the organization level, maintained and monitored release schedule to ensure changes are on time and compliant

HCL | AppOps Engineer

Clariant
07.2016 - 05.2017
  • Created security roles, group policy, user authentication and maintained network availability using different network management tools like Remedy
  • Weblogic Administration, Monitoring and Troubleshooting using Admin Console
  • Upgradation and patching activity experience for Weblogic servers
  • Ensured smooth functioning of IIS applications, deployed over 200+ windows or Tomcat Apache servers
  • Deployed & managed set of different web-based applications, like Glassfish, PRIMA etc
  • Familiar with J2EE components. Ability to use a wide variety of open-source technologies and cloud services (AWS) and automation / configuration management using either Ansible, Chef or an equivalent
  • Familiar with Configuration Management principles and tools, particularly Git and Jenkins

HCL | Prod Support Engineer/System Administrator

FedEx
08.2014 - 07.2016
  • Set up user accounts, permissions and passwords and defined network policies and procedures.
  • Middleware day to day administration of TIBCO Infrastructure. Installed TIBCO servers with clustering and fault tolerance capabilities and maintained production environment consisting of over 400 EMS servers
  • JMS Configurations – JMS Server, Connection Factory, Foreign JMS server, Message Bridge, Topic/Queue, Distributed destinations
  • Knowledge of Flow Control, Fault Tolerance, Load Balancing, Routing, SSL certificate management, Incident Management
  • Successfully handled Outages, conducted BCP tests, upgraded EMS servers being the prime support for internal technicians, paging teams and application team.
  • Primarily responsible for configuring, deploying, monitoring MQ channel connectivity issues & troubleshooting. RCA (root cause analysis) for the issues reported

Education

AWS | Solutions Architect, Enrolled Microsoft Azure | AI Fundamentals -

08.2022

Managing Team -

LinkedIn
06.2021

Business Innovative Foundation -

LinkedIn
06.2021

Certified Associate in Project Management (CAPM) -

Project Management Institute
12.2019

GIT, Chef, Puppet, Docker, Ansible, Jenkins/Mavens -

DevOps Certified
01.2018

Foundation in IT Service Management -

ITIL
01.2017

Networking Training -

HCL CDC
01.2014

Electronics & Communication -

Bachelor of Engineering
01.2014

Some College (No Degree) - RPA Starter

UiPath

Some College (No Degree) - AI Fundamentals

Microsoft Azure

Skills

  • Change Management Process, Team Management, Employee Hiring
  • Performance Monitoring, Troubleshooting Skills, Operational Efficiency, Cross-Functional Collaboration
  • Programming Languages: SQL, Shell Scripting (Bash)
  • Servers: JMS Servers, Apache & Tomcat (PHP 4x & 5x), WebLogic, IIS, Citrix, Windows
  • Security & Integration : SSH, SSL, EAI, ESB
  • Monitoring Tools: PDSM, TIBCO Hawk, ITSM, Nagios, Remedy, SiteScope, HP OMI, Dynatrace
  • Middleware Tools & Products: TIBCO Spotfire, LDAP, MAAS, MI View, JMSE, MQ
  • Backup Tools: Tar, TSM, Common Vault
  • CI and CD Tools: Jenkins, Chef, Puppet, Ansible
  • Version control Tool: Git
  • Operation Systems: Windows XP/7/8/10, Windows Server 2008/2012/2016/2019, Linux, RedHat, CentOS, DMZ
  • IICS : Informatica Intelligent Cloud Services
  • SSL certificate management, installation, renewal
  • UiPath
  • SOX Audits representation
  • SNOW, JIRA, Media & broadcast application management, JANRAIN, Azure AD, Load Balancers
  • DR exercises
  • Problem Resolution for TV & radio application backend, Sports & Media Ad Managers, backend of ‘on-air’ telecasts, prompters, newsroom applications, Ad spot bookings, Scheduling the master playlist for broadcasting etc,
  • Resource Management: led 24 x 7 on-call supportct
  • Firewall requests : creation & management
  • Experience in dealing with Canadian Radio‑television and Telecommunications standards
  • RFP meetings, MSAs, SLAs, KPIs etc
  • People Person

Timeline

Production Support Manager

Rogers
03.2021 - Current

Team Lead/Senior Application Specialist

Rogers
11.2018 - 03.2021

HCL | Weblogic Associate

Rogers Telecom
08.2017 - 05.2018

HCL | AppOps Engineer

Clariant
07.2016 - 05.2017

HCL | Prod Support Engineer/System Administrator

FedEx
08.2014 - 07.2016

AWS | Solutions Architect, Enrolled Microsoft Azure | AI Fundamentals -

Managing Team -

LinkedIn

Business Innovative Foundation -

LinkedIn

Certified Associate in Project Management (CAPM) -

Project Management Institute

GIT, Chef, Puppet, Docker, Ansible, Jenkins/Mavens -

DevOps Certified

Foundation in IT Service Management -

ITIL

Networking Training -

HCL CDC

Electronics & Communication -

Bachelor of Engineering

Some College (No Degree) - RPA Starter

UiPath

Some College (No Degree) - AI Fundamentals

Microsoft Azure

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PRIYA CHAUHAN