Priya Brar
Cambridge,Ontario
Summary
Highly-motivated, reliable, and hardworking problem-solver skilled in team leadership, training and development and crisis assessment and intervention. Effectively able to mentor and support vulnerable populations with experience working in diverse communities, respite care and rehabilitation settings. Offers excellent written and verbal communication, time-management and technical skills with strong ability to input, retrieve, and analyze data.
Overview
6
6
years of professional experience
Work History
Sales Associate
Just Cozy
Cambridge
11.2020 - Current
- Collect payments whether in cash or credit; handle merchandise returns and exchanges
- Resolve customer complaints, guide them and provide relevant information
- Open and Close the store, track transactions on balance sheets and report any discrepancies.
- Developed trust with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures and customer services.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Mover
Two Men and A Truck
Mississauga, Ontario
05.2021 - 01.2022
- Loaded and unloaded customer belongings onto truck safely and securely.
- Packaged items for transport, using protective materials such as bubble wrap, foam, blankets and shrink-wrap to prevent damage during transit.
- Unloaded customer goods at the destination with care, ensuring that all items were accounted for and placed in their appropriate locations.
- Lifted heavy objects using correct lifting techniques to avoid injury.
- Completed paperwork accurately including inventory lists of all items moved and delivery receipts.
- Received instructions from supervisor regarding job assignments; following instructions carefully while exercising independent judgment when necessary.
- Communicated effectively with customers regarding arrival times, estimated completion times, special requirements ; building strong relationships between clientele and employer.
- Utilized problem-solving skills to resolve any issues that may arise during move; maintaining professional demeanor at all times.
Assistant Manager
Dollar Tree
Guelph
06.2020 - 09.2020
- Organized schedules for staff, depending on varying duties
- Key Holder responsible for opening and closing store
- Handled operational procedures, assist cashiers, provided customer service, supervised cleaning staff, set alarms, and kept the entry area clean and organized.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records and timekeeping
- Developed innovative strategies for resolving customer complaints and difficult situations.
- Utilized effective conflict resolution techniques when needed.
Seasonal Games Associate
Canada’s Wonderland
Vaughan
05.2019 - 09.2019
- Created and maintained a clean, organized environment to promote customer satisfaction.
- Provided excellent customer service while troubleshooting technical issues with gaming systems and accessories.
- Performed daily maintenance checks on gaming equipment.
- Resolved conflicts between customers in a professional manner.
- Delivered exceptional customer service to guests by explaining game rules and promptly answering questions.
- Completed training on policies and procedures, health and safety and environmental responsibilities.
- Patrolled assigned work area, distributed prizes to customers and encouraged repeat playing to increase game sales.
Unloader
UPS
Concord
09.2018 - 11.2018
- Followed all safety regulations when handling heavy materials.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Reported any product issues to supervisors immediately.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items
- Transported goods between storage areas utilizing wheeled carts or dollies safely and efficiently.
Education
Community and Justice Services -
Humber College
04-2020
Skills
- Excellent written and verbal communication
- Strong ability to communicate effectively with parents, youth and team members belonging to diverse cultural backgrounds in a positive and constructive manner
- Superior strength in building trust and establishing good relationships with clients and co-workers
- Knowledge on offenders and other high-risk client groups; risk assessment, development of community programs, restorative justice initiatives and taking preventative measures
- Prior experience and training in crisis assessment and intervention, behaviour management, and individual and group counseling
- Computer Skills: MS Word, Excel, Power Point, Outlook and other applications/systems
Volunteer Experience
- Regenerate Rehab Clinic, 09/2015 - Present, 800+
- Jane-Finch Reaching Up Homework Club, 09/2019 - 04/2020, 800
- Pine Grove Lodge Retirement, 07/2014 - 09/2015, 30
- Humber Summit Middle School, 11/2014 - 03/2015, 36
- Revera Long Term Care, 10/2014 - 01/2015, 250
Timeline
Mover
Two Men and A Truck
05.2021 - 01.2022
Sales Associate
Just Cozy
11.2020 - Current
Assistant Manager
Dollar Tree
06.2020 - 09.2020
Seasonal Games Associate
Canada’s Wonderland
05.2019 - 09.2019
Unloader
UPS
09.2018 - 11.2018
Community and Justice Services -
Humber College
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