Priya Anand
Surrey,BC
Summary
Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge of industry practices.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technician Dispatcher/Service Coordinator
Total Energy Systems
Coquitlam, British Columbia
10.2024 - Current
- Resolved customer complaints related to service issues or delays.
- Updated records of driver locations, delays, and cancellations.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Prepared daily work and run schedules.
- Received or prepared work orders.
Administrator /Dispatcher
KCS Heating Ltd.
Surrey, BC
05.2023 - 09.2024
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Frequently inspected production area to verify proper equipment operation.
- Collected, validated, and distributed information to employees.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Generated reports detailing findings and recommendations.
- Improved employee productivity with effective time management strategies for daily tasks.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Entered and maintained departmental records in company database.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Collected, arranged, and input information into database system.
- Developed strong communication and organizational skills through working on group projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Service Representative
Milani Plumbing, Heating &Air Conditioning
Burnaby, BC
08.2022 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Provided primary customer support to internal and external customers.Clarified customer issues and determined root cause of problems to resolve product or service complaints.Updated account information to maintain customer records.Responded to customer requests for products, services and company information.Answered product and service questions, suggesting other offerings to attract potential customers.Recorded account information to open new customer accounts.Educated customers about billing, payment processing and support policies and procedures.Responded proactively and positively to rapid change.Trained staff on operating procedures and company services.Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Education
Associate Of Arts - Arts And Science
Alexander College
Burnaby, BC2021-08-05
Senior Secondary Education - Medical
Sarvhitkari Vidya Mandir
Dhuri Road, India2019-06-05
Skills
- Planning and Coordination
- Complaint resolution
- Daily workflow improvement
- Workplace safety
- Employee Evaluation
- Excel
- Strategic planning and analysis
- MS Office
- 31 wpm Typing Speed
- Administrative Support
- Document Management
- Office Administration
- Customer Service
- Mail handling
- Decision-Making
Accomplishments
- Class 5 Driving License
Certification
- Human Resource Consultant
- Occupational First Aid Level 1
Timeline
Technician Dispatcher/Service Coordinator
Total Energy Systems
10.2024 - Current
Administrator /Dispatcher
KCS Heating Ltd.
05.2023 - 09.2024
Customer Service Representative
Milani Plumbing, Heating &Air Conditioning
08.2022 - 05.2023
Associate Of Arts - Arts And Science
Alexander College
Senior Secondary Education - Medical
Sarvhitkari Vidya Mandir