Priya Amatya
Summary
Driven Systems Administrator with more than 5 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
System Administrator
IBI GROUP/ ARCADIS
02.2019 - Current
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Configured hardware and granted system permissions to new employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
IT Help Desk Technician
Codefusion Communication
05.2018 - 02.2019
- Provide support to clients by phone/email/on-site or through remote session.
- Install and upgrade hardware, software and configure system and application.
- Experience with using ConnectWise ticketing system, worked on a ticket system and tracked help desk requests.
- Offer support via Remote Control through LogMeIn.
- Generate daily maintenance and monthly backup report.
- Provide user administrations like adding/deleting users; password reset and manages user's queries.
- Map network drive and set up VPN.
- Experience with Window Server upgrade from 2012 to Window Server 2016.
- Involvement in Migrating Exchange Server 2013 to 2016.
- Configure and Manage Group policy, folder structure and permission assignment as per the end users.
- Responsible for windows updates and installation.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Diploma - Computer Systems Technology
George Brown College
Toronto, ON07.2016
Skills
- Technical Support
- Offboarding and onboarding
- System updates
- Hardware and software installation
- Virtual desktop/ VMware
- Program installations
- Network Troubleshooting
- User Management
- User Support
- Technical Troubleshooting
- Printer management
Languages
English
Native or Bilingual
Timeline
System Administrator
IBI GROUP/ ARCADIS
02.2019 - Current
IT Help Desk Technician
Codefusion Communication
05.2018 - 02.2019
Diploma - Computer Systems Technology
George Brown College
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