PRIYA
Saint John,Canada
Summary
Dynamic Administrative Supervisor at Canco with a proven track record in enhancing operational efficiency and fostering strong relationships. Expert in inventory management and conflict resolution, I successfully improved customer satisfaction and streamlined administrative processes, ensuring a positive environment for both staff and clientele.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Early Childhood Educator Assistant
Tree Tops Daycare
Willow Grove, NB
03.2024 - Current
- Managed classroom activities to create a structured learning environment.
- Implemented classroom management techniques that created a positive, inclusive environment for all students.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Built relationships and communicated with parents to provide best learning environment for children.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Maintained a safe and clean learning environment for all children.
- Worked closely with colleagues to enhance teamwork and improve project outcomes.
Administrative Supervisor
Canco
Saint John, New Brunswick
07.2023 - Current
- Oversaw daily store operations to ensure efficiency and safety for customers and employees.
- Supervised administrative operations, enhancing workflow efficiency and supporting team productivity at Canco.
- Developed and maintained filing systems for important documents and records.
- Managed scheduling and coordination for staff meetings and events.
- Prepared monthly expense reports detailing costs associated with various projects or activities.
- Handled inventory control, cash management, and store opening and closing procedures to maintain operational integrity.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Developed and maintained filing systems for important documents and records.
- Supervised daily operations and ensured store standards met company guidelines.
Customer Service Representative
London Drugs
Richmond, BC
07.2021 - 07.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls, achieving satisfactory resolutions that addressed customer needs and supported company goals.
- Responded to customer requests for products and services, providing accurate information to enhance customer experience.
- Managed high-stress situations, maintaining professionalism while resolving disputes to ensure customer satisfaction.
Pharmacy Assistant
London Drugs
Richmond, BC
07.2021 - 07.2023
- Assisted pharmacists in dispensing medications and managing inventory.
- Processed prescription orders with attention to detail, ensuring timely and accurate delivery for patients.
- Handled sensitive patient situations with professionalism and empathy, ensuring confidentiality and trust.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered telephones, providing accurate information on order status, store hours, and pharmacy procedures to enhance customer service.
- Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
- Performed administrative duties such as filing documents, faxing forms, answering phones.
- Kept pharmacy counter and related areas clean, neat and organized.
Education
Diploma - Operations Management
British Columbia Institute of Technology
Burnaby, None06.2023
Skills
- Admin operations
- Scheduling coordination
- Payroll management
- Inventory management
- Document control
- Report preparation
- Filing development
- Analytical thinking
- Problem solving
- Conflict resolution
- Effective communication
- Relationship building
Certification
- Certificate of orientation in Early Childhood Education
- Food safety level 1 certified
- First aid CPR/AED Level C
Languages
- Hindi
- Spanish
- Punjabi
- English, Full Professional
- Hindi, Native or Bilingual
- Spanish, Limited Working
- Punjabi, Full Professional
Languages
English
Full Professional
Hindi
Professional
Urdu
Limited
Punjabi
Limited
French
Elementary
Korean
Elementary
Timeline
Early Childhood Educator Assistant
Tree Tops Daycare
03.2024 - Current
Administrative Supervisor
Canco
07.2023 - Current
Customer Service Representative
London Drugs
07.2021 - 07.2023
Pharmacy Assistant
London Drugs
07.2021 - 07.2023
Diploma - Operations Management
British Columbia Institute of Technology