Priya
Terrace,BC
Summary
Accomplished Program Cordinator well-versed in running station programming in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or station results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Program Coordinator
Axis Family Resources
02.2024 - Current
- Provide strategic direction to ensure organizational goals and objectives are met.
- Oversee planning, coordination, and administration of programs.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Developed and maintained relationships with external partners to facilitate program operations.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Supervise staff, create staff schedules, and approve time entry on the IBEX system.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Provided ongoing direction and leadership for program operations
- Participate in afterhours and on-call rotation.
- Participate in recruitment and performance management processes.
- Excel in adapting to changes, working in a fast-paced environment, demonstrating professionalism, and maintaining a positive attitude.
- Identified risks and developed mitigation plans.
Program Coordinator
Interior Homecare Solutions
04.2023 - 01.2024
- Refine and implement policies and procedures, manage staffing structure, and ensure smooth program execution.
- Provide programmatic supervision and guidance to staff working directly with clients.
- Oversee monthly budgets, monitor contract spending throughout the year, and collaborate with staff to determine the best use of client resources.
- Identify opportunities to improve employees' skills and enhance standards through coaching and performance appraisals.
- Develop and ensure Residence schedules are posted and implemented.
- Conduct individual supervision meetings with supervises at least once a month and document these meetings as required.
- Ensure all required documentation is completed accurately, thoroughly, and in a timely manner.
- Chair monthly team meetings in the Residence according to the agenda.
- Participate in the Administration on-call rotation.
- Provide positive reinforcement and utilize tools from TF-CBT training to help clients regain control of their behavior.
- Maintain current and complete personnel files, including updated trainings.
- Address complaints and resolve problems in a timely manner.
- Oversee coverage for visitors and visitation.
- Ensure resident/client rights are protected and enforced at all times.
- Coordinate with other disciplines to ensure continuity of treatment.
- Conduct annual and probationary performance reviews of Residential Support Workers (RSWs).
- Ensure RSWs complete their monthly and annual education requirements.
- Maintain required certifications.
- Commit to familiarizing with all IHCS policies and procedures within the first three months of hire.
- Uphold the collective agreement with the union and use progressive discipline in accordance with accepted union practices.
- Performed other duties as assigned.
Support Worker
Terrace And District Community Services Society
06.2020 - 09.2023
- Administered medications according to prescribed protocols, ensuring proper dosage and adherence to schedules.
- Fostered a positive living environment, promoting independence and encouraging socialization among residents.
- Delivered compassionate personal care, assisting with activities of daily living such as bathing, dressing, grooming, and toileting.
- Facilitated group activities that promoted social interaction, skill-building, and emotional wellness for residents.
- Handled emergency situations with a calm and focused demeanor, following established protocols to ensure resident safety.
- Conducted regular safety checks within the residential facility, identifying potential hazards and addressing them promptly.
- Enhanced residents'' quality of life by providing personalized care and support tailored to individual needs.
- Maintained accurate documentation of resident progress, incidents, and communication with family members or guardians.
- Advocated for resident rights within the facility setting, promoting autonomy whenever possible while balancing safety concerns.
- Helped build important life skills such as cooking and cleaning.
- Monitored client medications and adherence to individual treatment plans.
- Assisted in the development of individualized care plans for improved resident outcomes and satisfaction.
- Provided transportation assistance for residents attending appointments or community outings as needed.
- Provided support during family visits or events, fostering positive relationships between residents and their loved ones.
- Managed challenging behaviors effectively through de-escalation techniques and crisis intervention strategies.
- Participated in ongoing professional development opportunities to enhance skills and stay current on industry best practices.
- Implemented behavior modification plans consistently to support positive behavioral changes in residents over time.
- Conducted resident checks during day and overnight hours on regular schedule to check health and safety status.
- Supervised residents within facility and on community outings.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Reported changes in resident condition and health to resident care manager.
- Assisted residents with basic activities of daily living.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Ran errands for patients, did shopping, and picked up other necessities.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Scheduled and accompanied clients to medical appointments.
- Transported patients between rooms and appointments or testing locations.
- Facilitated personal hygiene management, feeding and ambulation.
Education
Associate of Arts -
Coast Mountain College
Terrace, BC12.2021
High School Diploma -
KC Public School
Punjab, India 05.2018
Skills
- Program Management
- Office Administration
- Proactive mindset
- Strategic Planning
- Hiring and recruitment knowledge
- Report Preparation
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Limited Working
Certification
- Crisis Prevention intervention Training
- First Aid Certification
- WHMIS Certification
- Food Safe and Handling
Additional Information
Valid BC Driver's License - Class 7 (Novice)
- Class 5 Road test in Feb 2025
Timeline
Program Coordinator
Axis Family Resources
02.2024 - Current
Program Coordinator
Interior Homecare Solutions
04.2023 - 01.2024
Support Worker
Terrace And District Community Services Society
06.2020 - 09.2023
Associate of Arts -
Coast Mountain College
High School Diploma -
KC Public School
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