Priya
Chilliwack,Canada
Summary
CAREER OBJECTIVES: Seeking a position encompassing challenges whereby I can enhance knowledge base and sharpen skills leading to both individual and organizational growth. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Customer Service Manager
Walmart
09.2023 - Current
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Created and reviewed invoices to confirm accuracy.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Managed a team of customer service representatives, cashiers fostering a positive work environment focused on teamwork and collaboration.
Customer Service Representative
TTEC
11.2022 - 02.2023
- Providing billing and customer support to customers
- Handling incoming calls related to billing disputes or enquiry
- Providing information about various services and promotions and generating sales
- Answered constant flow of customer calls with minimal wait times
- Transferring calls to other department as per need
- Handled customer inquiries and suggestions courteously and professionally
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants.
Client Service Representative
CIBC
03.2022 - 10.2022
- Process customer cash deposits and withdrawals, cheques, transfers, bills, credit card payments, money orders, certified cheques, and other related banking transactions
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction
- Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds
- Utilized active listening skills to identify customer needs and provide appropriate solutions
- Sell travelers' cheques, foreign currency, and money orders
- Coordinated with operations staff to resolve service problems and boost client satisfaction
- Answer inquiries and resolve problems or discrepancies concerning customers' accounts
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Inform customers of available banking products and services to address their needs
- Improve customers' banking experience, by ensuring that customers are attended to promptly and all their challenges are resolved without delay.
Cashier
Walmart
09.2018 - 11.2021
- Process transactions and expedite customer check out
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Greet customer and engage them by asking about their needs
- Identify and capitalize on opportunities for initiating store credit card applications
- Achieved all quarterly targets of processing card application
- Awarded Silver and Platinum Employee Awards for excellent quarterly performance
- Built relationships with customers to encourage repeat business
- Helped customers complete purchases, locate items, and join reward programs
- Restocked and organized merchandise in front lanes
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Assisted customers with returns, refunds and resolving transaction issues
- Answered questions about store policies and addressed customer concerns
- Monitored self-checkout systems and provided help in resolving complex problems.
Asst. Hr Manager
SPC Management
12.2014 - 05.2015
- Assist in the recruitment, selection & training of clients
- Identify Staff vacancies and recruits
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness
- Administer compensation, benefits and performance management systems, and safety and recreation programs
- Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion, and employee benefits
- Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements
- Serve as a link between management and employees by handling questions, interpreting and administering contracts, and helping resolve work-related problems
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams
- Fostered a positive work environment through a comprehensive employee relations program.
Product Specialist
Courts Singapore
07.2014 - 08.2014
- Assist in handling the sales & marketing of the telecom company (SingTel, M1, Star hub) products
- Customer inquiries about products and services of related telecom company
- Team management
- Researched product's technical specifications and accurately communicated information
- Continually expanded knowledge of product line.
Customer service associate
SingTel Pte Ltd
06.2012 - 06.2014
- Assist in managing customer enquiries, payments and providing sales support
- Handling the daily sales target and sales report of customers
- Providing information about the gadgets and services related to the product
- Awarded Consumer Sales Award for the best performance in terms of customer service and sales
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Offered advice and assistance to customers, paying attention to special needs or wants
- Provided training and support to new associates to help provide high-quality customer service
- Solved problems with products and services by providing customers with technical support
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Senior Associate
Wipro
02.2010 - 05.2011
- Started as an associate and got promoted to senior associate due to good customer service and commitment of work
- The responsibilities included were to assist customers in broadband related enquiries, technical support, report and profile analysis of customers, meet daily team and floor targets
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Developed and implemented strategies to increase customer satisfaction and engagement
- Worked varied hours to meet seasonal and business needs
- Utilized customer feedback to improve product offerings
- Greeted customers and offered assistance for increased customer satisfaction
- Analyzed customer data to identify trends and anticipate customer needs.
Back Office Coordinator
Tata Aig-life Insurance co.ltd
10.2008 - 10.2009
- Responsibilities included documentation handling, preparing daily and monthly sales reports of each team, helping in market analysis, and report handling
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands
- Provided clerical support, addressing routine, and special requirements
- Organized company meetings and scheduling for the employee team.
Education
BBA - Human Resource Management
International School of Business
01.2009
Skills
- Good knowledge of
- MS-Office and Internet
- Excellent Customer Service
- Knowledge of recruitment portals, POS
- Consumer Sales Award in 2013 at Singtel
- Silver & Platinum Awards in 2019, 2020 at Walmart
- Very good interpersonal skills
- Tremendously self-motivated and highly dedicated
- Punctual, honest & positive thinking
- Credit and Debt Card Processing
- Cash Register Operations
- Presenting Solutions
- Communications Strategies
- Complaint resolution
- Sales Promotion
- Technical Support
- Team Management
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Manager
Walmart
09.2023 - Current
Customer Service Representative
TTEC
11.2022 - 02.2023
Client Service Representative
CIBC
03.2022 - 10.2022
Cashier
Walmart
09.2018 - 11.2021
Asst. Hr Manager
SPC Management
12.2014 - 05.2015
Product Specialist
Courts Singapore
07.2014 - 08.2014
Customer service associate
SingTel Pte Ltd
06.2012 - 06.2014
Senior Associate
Wipro
02.2010 - 05.2011
Back Office Coordinator
Tata Aig-life Insurance co.ltd
10.2008 - 10.2009
BBA - Human Resource Management
International School of Business
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