PRIYA
Chilliwack,BC
Summary
CAREER OBJECTIVES: Seeking a position encompassing challenges whereby I can enhance knowledge base and sharpen skills leading to both individual and organizational growth. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
TTEC
11.2022 - 02.2023
- Providing billing and customer support to customers
- Handling incoming calls related to billing disputes or enquiry
- Providing information about various services and promotions and generating sales
- Answered constant flow of customer calls with minimal wait times.
- Transferring calls to other department as per need
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Client Service Representative
CIBC
03.2022 - 10.2022
- Process customer cash deposits and withdrawals, cheques, transfers, bills, credit card payments, money orders, certified cheques, and other related banking transactions
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Sell travelers' cheques, foreign currency, and money orders
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Answer inquiries and resolve problems or discrepancies concerning customers' accounts
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Inform customers of available banking products and services to address their needs
- Improve customers’ banking experience, by ensuring that customers are attended to promptly and all their challenges are resolved without delay.
Cashier
Walmart
09.2018 - 11.2021
- Process transactions and expedite customer check out
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greet customer and engage them by asking about their needs
- Identify and capitalize on opportunities for initiating store credit card applications
- Achieved all quarterly targets of processing card application
- Awarded Silver and Platinum Employee Awards for excellent quarterly performance.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided help in resolving complex problems.
Asst. Hr Manager
SPC Management
12.2014 - 05.2015
- assist in the recruitment, selection & training of clients
- Identify Staff vacancies and recruits
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Administer compensation, benefits and performance management systems, and safety and recreation programs
- Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion, and employee benefits
- Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements
- Serve as a link between management and employees by handling questions, interpreting and administering contracts, and helping resolve work-related problems.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
- Fostered a positive work environment through a comprehensive employee relations program.
Product Specialist
Courts Singapore
07.2014 - 08.2014
- I assist in handling the sales & marketing of the telecom company (SingTel, M1, Star hub) products
- Customer inquiries about products and services of related telecom company
- Team management.
- Researched product's technical specifications and accurately communicated information.
- Continually expanded knowledge of product line.
Customer service associate
SingTel Pte Ltd
06.2012 - 06.2014
- I assist in managing customer enquiries, payments and providing sales support
- Handling the daily sales target and sales report of customers
- Providing information about the gadgets and services related to the product
- Awarded Consumer Sales Award for the best performance in terms of customer service and sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Solved problems with products and services by providing customers with technical support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Senior Associate
Wipro
02.2010 - 05.2011
- Started as an associate and got promoted to senior associate due to good customer service and commitment of work
- The responsibilities included were to assist customers in broadband related enquiries, technical support, report and profile analysis of customers, meet daily team and floor targets.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Worked varied hours to meet seasonal and business needs.
- Utilized customer feedback to improve product offerings.
- Greeted customers and offered assistance for increased customer satisfaction.
- Analyzed customer data to identify trends and anticipate customer needs.
Back Office Coordinator
Tata Aig-life Insurance co.ltd
10.2008 - 10.2009
- Responsibilities included documentation handling, preparing daily and monthly sales reports of each team, helping in market analysis, and report handling.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Provided clerical support, addressing routine, and special requirements.
- Organized company meetings and scheduling for the employee team.
Education
BBA - Human Resource Management
International School of Business
India2009
10+2(A level) -
C.B.S.E
India2005
Matriculation -
Carmel School
India2003
Skills
- Good knowledge of
- MS-Office and Internet
- Excellent Customer Service
- Knowledge of recruitment portals, POS
- Consumer Sales Award in 2013 at Singtel
- Silver & Platinum Awards in 2019, 2020 at Walmart
- Very good interpersonal skills
- Tremendously self-motivated and highly dedicated
- Punctual, honest & positive thinking
- Credit and Debt Card Processing
- Cash Register Operations
- Presenting Solutions
- Communications Strategies
- Complaint resolution
Timeline
Customer Service Representative
TTEC
11.2022 - 02.2023
Client Service Representative
CIBC
03.2022 - 10.2022
Cashier
Walmart
09.2018 - 11.2021
Asst. Hr Manager
SPC Management
12.2014 - 05.2015
Product Specialist
Courts Singapore
07.2014 - 08.2014
Customer service associate
SingTel Pte Ltd
06.2012 - 06.2014
Senior Associate
Wipro
02.2010 - 05.2011
Back Office Coordinator
Tata Aig-life Insurance co.ltd
10.2008 - 10.2009
BBA - Human Resource Management
International School of Business
10+2(A level) -
C.B.S.E
Matriculation -
Carmel School
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