Pritpal Singh Saroya
Calgary,AB
Summary
Dynamic Customer Service Specialist with extensive experience at Calgary Parking, adept at resolving complex issues and enhancing customer satisfaction. Skilled in complaint resolution and active listening, I effectively trained new staff and adapted to policy changes, ensuring consistent delivery of accurate information and exceptional service. Committed to fostering positive customer relations.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
Calgary Parking
01.2017 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Trained staff on operating procedures and company services.
- Trained new personnel regarding company operations, policies and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Computer Networking
American Software Technologies
NYC, NYSkills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Complaint handling
- Complaint resolution
- Problem resolution
- Account management
- De-escalation techniques
- Data entry
- Active listening
- Professional telephone demeanor
- Prioritization
- Critical thinking
- Customer education
- Product education
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Professional Working
Timeline
Customer Service Specialist
Calgary Parking
01.2017 - Current
Computer Networking
American Software Technologies
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