Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Established working relationships with clients by organizing various events.
Coordinated with participating vendors during event planning.
Analyzed event costs to identify areas of improvement and cost savings.
Corresponded with clients to answer questions and resolve issues.
HOTEL MANAGEMENT TRAINEE
RAMADA PLAZA
02.2022 - 11.2023
Fostered strong relationships with local businesses and tourism agencies, promoting the hotel as a preferred destination for travelers and event planners.
Maintained positive lobby presence, pleasantly greeting guests and employees.
Maintained up-to-date knowledge on competitor offerings, using insights to make informed decisions on hotel strategy and improvements.
Performed front office maintenance duties by organizing and cleaning desk spaces and replenishing office supplies.
Participated in opening and closing procedures by prepping inventory sheets, balancing inventory to cash and closing out point-of-sale systems.
HOTEL FRONT DESK CLERK
HYATT REGENCY
01.2020 - 12.2021
Collected room deposits, fees, and payments.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Confirmed relevant guest information and payment methods to prevent fraud.
Resolved service-related problems and documented actions in system.
Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
Facilitated smooth communication between various hotel departments by relaying relevant information in a timely manner.
Education
HOSPITALITY AND TOURISM MANAGEMENT
CT UNIVERSITY
FEROZEPUR ROAD, LUDHIANA
03.2020
Skills
Volunteer Management
Registration management
Menu Planning
Event Planning
Multicultural Events
Room Setup and Breakdown
Staff Management
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Event Planner
Lemon Tree Hotel
01.2024 - 06.2024
HOTEL MANAGEMENT TRAINEE
RAMADA PLAZA
02.2022 - 11.2023
HOTEL FRONT DESK CLERK
HYATT REGENCY
01.2020 - 12.2021
HOSPITALITY AND TOURISM MANAGEMENT
CT UNIVERSITY
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