Amrinder Singh
Brampton,ON
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Jerry Cafe. Excelled in staff management and complex problem-solving, driving significant improvements in workflow efficiency and safety compliance. Skilled in fostering teamwork and collaboration, achieving organizational goals, and implementing effective solutions. Demonstrates strong decision-making and employee motivation abilities, contributing to a positive and results-driven work environment.
Overview
13
13
years of professional experience
Work History
Supervisor
Jerry Cafe
03.2016 - 09.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Customer Service Representative
KS Fuel Station
01.2011 - 01.2016
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Vishal Mega Mart
09.2013 - 12.2015
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Education
Bachelor of Arts - Arts Education And Community Engagement
A.S. Computer Aided Design And Drafting College
Khanna05-2011
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Inventory Control
- Complex Problem-Solving
- Staff Development
- Staff Discipline
- Waste Reduction
- Teamwork and Collaboration
- Time Management
- Decision-Making
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Supervisor
Jerry Cafe
03.2016 - 09.2023
Customer Service Representative
Vishal Mega Mart
09.2013 - 12.2015
Customer Service Representative
KS Fuel Station
01.2011 - 01.2016
Bachelor of Arts - Arts Education And Community Engagement
A.S. Computer Aided Design And Drafting College
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