Pritisha Chand Wendt

• Design and implement customized workout programs based on client goals and fitness levels.
• Provide one-on-one and small group training sessions.
• Educate clients on proper form, injury prevention, and progression.
• Provide nutrition coaching and lifestyle guidance.
• Track client progress and adjust programs for results.

• Scheduling patients via email, phone, and in person.
• Improve patient satisfaction with timely and accurate appointment setting.
• Greet guests at front desk and engage in pleasant conversations while managing check-in process.
• Read and respond to emails, answer telephone calls on multi-line phone system and transfer callers.
• Contact insurance carriers to discuss policies and individual patient benefits.
• Assure timely verification of insurance benefits prior to patient procedures or appointments.
• Assist patients with understanding personalized insurance coverage and benefits.
• Comply with HIPAA guidelines and regulations for confidential patient data.
• Coordinate referrals through insurance and other medical specialists and document details in patient charts.

• Maintaining transaction security by verifying payment cards against identification
• Independently working the front desk, while managing other aspects of the hotel (breakfast stock, housekeeping, and daily reports/ reservations).
• Developing and maintaining positive relationships with guests for satisfaction.
• Answering multi-line phone system and enthusiastically greeting callers.
• Taking reservations over phone, in person, and via computer for guests and providing confirmation information.
• Maintaining files and records by implementing effective filing systems that boost efficiency and organization.
• Using quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Overseeing fast-paced front desk operations and guests' needs at busy facility.
• Training new staff members in customer service techniques and hotel operations.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

(Left Super 8 in 2016-2022. Moved to Fiji to spend time with my Dad. Started work again at Super 8 in 2022)

• Remotely educated clients about long-term health benefits of balanced diets and exercise programs.
• Created and prepared online visual aids, manuals and other materials used in teaching, to assist clients.
• Produced clear and concise meal and exercise plans for clients based on specific dietary needs and medical requirements.
• Assessed clients' nutritional and health statuses to prescribe appropriate eating and exercise plans.
• Working independently to utilize social media and online platforms to promote business growth.

• Entered and updated sensitive customer information during check-ins and room changes.
• Answered guest questions and referred to local points of interest.
• Collected room deposits, fees, and payments.
• Asked customers questions to meet special requests.
• Answered customer telephone calls promptly and appropriately handled needs.
• Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.