Pritish Dudwadkar
Richmond
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Account Manager
Telus - Small Medium Business
05.2024 - Current
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
- Identify and capitalize on new business opportunities within your portfolio by cross-selling and upselling our diverse range of solutions and services.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Expanded client base through targeted prospecting and effective lead generation efforts.
- Stay informed about industry trends, technological advancements, and product updates.
- Actively prospect new and existing clients to promote and sell Telus Business solutions, aiming to increase overall penetration within a defined territory.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Account Specialist
Rogers Communications
03.2023 - 09.2023
- Conducted regular account reviews with clients to assess satisfaction levels and identify areas for improvement.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Collaborated with team members to improve overall customer service experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
Booking Agent
HandyDart - First Transit
11.2022 - 03.2023
- Orchestrated daily trips for HandyDART customers by meticulously planning routes a week in advance using CRM systems.
- Ensured smooth daily commutes by efficiently booking and scheduling customer trips.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Fostered strong relationships with vulnerable HandyDART customers through timely responses and dedicated support.
- Assisted with staff training and development as needed.
- Collaborated with internal teams to resolve customer concerns and improve service delivery.
- Managed a high volume of customer inquiries with professionalism and attention to detail.
- Implemented strategies to improve customer experience and streamline communication processes for greater efficiency and satisfaction.
Customer Service Representative
City of Winnipeg - Winnipeg Transit
09.2021 - 11.2022
- Provided detailed information to customers on Winnipeg Transit Plus policies, procedures, and processes.
- Ensured the accuracy of trip details by confirming scheduled requests and adhering to special instructions for individual customers.
- Documented customer complaints, commendations, and inquiries in a courteous and empathetic manner while maintaining confidentiality.
- Conducted outbound calls to cancel trips during emergencies, monitored drivers' schedules, and communicated updates to customers.
- Maintained a high level of customer satisfaction through clear communication and minimizing errors.
- Assisted in monitoring Winnipeg Transit Plus service delivery, enforcing policies to reduce cancellations and no-shows.
- Monitored client information systems to ensure proper service use and practices.
- Processed credit card payments for Fare Payment Accounts (FPA) and provided account balance information.
- Performed additional related duties as assigned.
Marketing Coordinator
Warner Media (HBO)
10.2016 - 12.2020
- Developed and implemented a successful social media strategy, resulting in a 35% growth in online presence and engagement within one year
- Collaborated with cross-functional teams to launch an OTT platform for the company
- Conceptualized and executed broadcasting promotional campaigns for blockbuster properties such as 'The Aquaman,' 'Batman vs Superman,' and 'Justice League'
- Served as the primary contact for agencies, marketers, and direct clients, utilizing a consultative sales approach to enhance campaign efficiency and achieve client Key Performance Indicators (KPIs).
- Introduced creative sales opportunities to a diverse range of clients, from small to large businesses, through professional and comprehensive sales presentations.
- Conducted market research and competitor analysis to identify new market opportunities, leading to the successful launch of a new product line and a 15% increase in market share.
Education
Marketing | Marketing Management Diploma -
University of Winnipeg
11.2022
Business Administration | Bachelor's -
Calrox University
04.2013
Skills
- Customer Service
- Account Management
- Microsoft Office
- Relationship Building
- CRM Proficiency
- Problem-solving abilities
- Active Listening
- Communication Skills
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Hindi
Full Professional
German
Limited Working
Timeline
Account Manager
Telus - Small Medium Business
05.2024 - Current
Account Specialist
Rogers Communications
03.2023 - 09.2023
Booking Agent
HandyDart - First Transit
11.2022 - 03.2023
Customer Service Representative
City of Winnipeg - Winnipeg Transit
09.2021 - 11.2022
Marketing Coordinator
Warner Media (HBO)
10.2016 - 12.2020
Business Administration | Bachelor's -
Calrox University
Marketing | Marketing Management Diploma -
University of Winnipeg
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