PRITI PANDYA

• Led the room service and restaurant teams, ensuring smooth daily operations and high guest satisfaction.
• Recruited, trained, and managed staff across departments to maintain service standards.
• Coordinated between departments to deliver seamless guest experiences, particularly during peak times.
• Oversaw inventory, managed budgets, and optimized resources to improve cost efficiency.
• Handled guest feedback and resolved issues to uphold service quality and strengthen guest loyalty.
• Spearheaded continuous improvement projects, resulting in enhanced business performance.

• Delivered exceptional guest service by promptly addressing concerns and ensuring high levels of satisfaction.
• Led and trained the customer service team, promoting a culture of hospitality and service excellence.
• Analyzed guest feedback to implement improvements, exceeding service expectations and enhancing loyalty.
• Streamlined check-in and check-out processes, reducing wait times and boosting operational efficiency.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Ensured high standards of customer service by quickly resolving guest issues and maintaining a welcoming atmosphere that increased guest satisfaction.

Supervised and trained front desk and back-office staff, promoting teamwork and improving productivity through effective communication.

Managed reservations and bookings by streamlining processes, monitoring occupancy rates, and coordinating with other departments to optimize room and event availability.

Oversaw administrative and financial responsibilities, including budgeting, billing, and preparing financial reports.

Organized events, special functions, and large group bookings, working closely with the restaurant and other teams to enhance guest experiences.

Implemented efficient check-in and check-out procedures, reducing wait times and improving the overall guest experience.

Maintained accurate records of bookings, guest feedback, and financial data to support performance tracking and strategic planning.

Combined operational, administrative, and customer service skills to create a smooth, efficient, and welcoming environment for guests and staff.

• Implemented effective quality control measures to minimize errors and ensure high standards of service.
• Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Created customer support strategies to increase customer retention.
• Maintained client files with sales contracts, records of client interactions, client notes, and other information.
• Mentored new hires, fostering growth and professional development within the team.