Priti Bhale
MISSISSAUGA,Ontario
Summary
Dedicated and results-driven Salesforce Admin and Developer with 5 years of experience in designing, implementing, and maintaining robust Salesforce solutions. Proven expertise in creating custom functionality through Flows, Triggers, REST API integrations, APEX classes, and more. Adept at optimizing processes, improving user experiences, and ensuring data integrity. Strong knowledge of Salesforce best practices, security models, and declarative tools.
Overview
5
5
years of professional experience
3
3
Certification
Work History
Salesforce Consultant
Clover Mortgage
02.2022 - Current
- Led design and implementation of custom solutions to meet business requirements, utilizing APEX classes, Triggers, and Flows to automate processes and enhance user experience.
- Developed REST API integrations to seamlessly connect Salesforce with external systems, improving data accuracy and reducing manual data entry which also helped to cut cost by 30%
- Collaborated with cross-functional teams to gather and analyze business needs, translating them into effective Salesforce solutions.
- Designed and configured complex page layouts, profiles, and permission sets to ensure appropriate access controls and data visibility.
- Created and managed Workflow Rules and Process Builder flows to automate lead assignment, opportunity updates, and task notifications, resulting in increased team efficiency.
- Provided end-user training and support to enhance adoption and maximize benefits of Salesforce implementation.
- Implemented and maintained role hierarchy, sharing rules, and record-level security to safeguard sensitive data.
- Collaborated with stakeholders to refine requirements, troubleshoot issues, and optimize system performance.
- Administered user accounts, profiles, and permission sets, ensuring compliance with security best practices.
- Created and customized reports and dashboards to provide real-time insights to management and sales teams.
- Assisted in data cleanup initiatives to improve data quality and accuracy.
- Provided on-demand user support, troubleshooting issues and guiding users in utilizing Salesforce effectively.
Test Engineering Senior Analyst
Mindtree
06.2021 - 11.2021
- Created and managed workflows and process builders to streamline business processes and enhance efficiency.
- Configured profiles, roles, permission sets, and sharing rules to ensure proper data access and security.
- Set up and optimized approval processes to facilitate smooth decision-making workflows.
- Actively participated in daily stand-ups, planning, and retrospective scrum meetings, contributing to Agile project management.
- Collaborated with developers and product owners, gaining insight into project impact and requirements.
- Provided regular updates and reports to stakeholders, ensuring clear communication of project progress.
- Conducted knowledge transfer sessions and training for new team members, facilitating their onboarding.
- Designed and implemented tabs, page layouts, and compact layouts for improved user experience.
- Utilized and contributed to Service Cloud platform, enhancing customer support and service capabilities.
- Assessed and estimated user stories during Sprint planning and grooming, aiding in project resource allocation.
- Developed and enforced validation rules to maintain data accuracy and integrity.
Application Development Analyst
Accenture
02.2018 - 01.2021
- Created custom objects and fields in alignment with project requirements to optimize data organization.
- Configured profiles, roles, and permission sets, ensuring proper access controls for various user roles.
- Developed and managed sharing rules to maintain data security and privacy.
- Utilized Rally and QC to log, track, update, and close defects, contributing to improvement of product quality.
- Actively participated in daily stand-ups, planning, and retrospective scrum meetings to collaborate effectively with team.
- Conducted pre-production, regression, smoke, and integration testing to identify and rectify issues prior to release.
- Provided essential support for User Acceptance Testing (UAT) and played key role in successful production deployments.
- Formulated edge case scenarios based on user stories, ensuring comprehensive test coverage.
- Regularly communicated updates and reports to stakeholders, keeping them informed about project progress.
- Increased sales productivity by 25% by creating record types and list views to enhance user experience and streamline data management.
- Successfully worked on both Salesforce Sales and Service Cloud, gaining experience across different functional areas.
Education
Post Graduation Diploma - Big Data Analytics
Lambton College of Applied Arts And Technology
Mississuaga, ON04.2023
Bachelors of Engineering - Information Technology
Savitribai Phule Pune University
Pune, India06.2017
Skills
● Salesforce Sales Cloud
● Data Modelling, Objects and Relationships
● Salesforce Service Cloud
● User Profiles, Role Hierarchy, Sharing Rules
● Automations- Flows, Approval Process
● Jira Confluence Sharepoint
Certification
● Certified Salesforce Administrator
● Certified Salesforce Platform App Builder
● Certified Salesforce Associate
Timeline
Salesforce Consultant
Clover Mortgage
02.2022 - Current
Test Engineering Senior Analyst
Mindtree
06.2021 - 11.2021
Application Development Analyst
Accenture
02.2018 - 01.2021
Post Graduation Diploma - Big Data Analytics
Lambton College of Applied Arts And Technology
Bachelors of Engineering - Information Technology
Savitribai Phule Pune University
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