Proven ability to enhance workflow efficiency and resolve discrepancies through strong problem-solving and analytical skills. Adept in QuickBooks and MS Excel, delivering exceptional customer service, while maintaining accurate financial records.
Overview
21
21
years of professional experience
Work History
EFT Reporting Agent
RBC
Toronto, Canada
11.2024 - 04.2025
Utilized the FINTRAC EFTR Reject Tool to review and resolve rejected electronic funds transfer reports, ensuring compliance with regulatory standards.
Performed a detailed analysis of EFT transactions to detect potential financial crimes, identifying suspicious patterns, and escalating concerns as required.
Communicated with various stakeholders via emails and Webex.
Responded promptly to clients' service calls and inquiries from diverse groups of individuals, and resolved issues promptly.
Accounts Payable (Accounts)
Canada Cartage
Mississauga, Canada
08.2024 - 10.2024
Processed high-volume EFT payments and invoices with accuracy, ensuring regulatory compliance, and strengthening vendor relationships for efficient workflow.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively. Provided excellent service and attention to customers when face-to-face or through phone conversations.
Accounts Payable (Accounts)
Rotech Pumps & Systems Inc.
Mississauga, Canada
06.2024 - 08.2024
Resolved payment discrepancies, collaborated with teams, and recommended process improvements.
Responded promptly to clients' service calls and inquiries, and resolved issues promptly.