PRITHVI RAJ CHAUHAN
Ottawa,ON
Summary
Customer-focused professional with 1.5 years of experience as a Customer Service Manager at Walmart Canada and 1 year as a Cashier at Axis Bank. Currently pursuing studies in Financial Planning and Wealth Management at Lambton College, complemented by IFC certification. Proficient in managing financial transactions, resolving customer issues, and providing exceptional service. Aiming to leverage strong communication and problem-solving skills in a Customer Service Associate role within the banking sector.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Walmart Canada
10.2024 - Current
- Led front-end customer service operations in a high-volume retail environment, ensuring accuracy in financial transactions, returns, payments and compliance with company financial controls.
- Built strong customer relationships through needs-based conversations, problem resolution and personalized service to maintain high satisfaction levels and trust.
- Coached and trained associates on service standards, conflict resolution, digital payment support, and customer engagement techniques to elevate client experience outcomes.
- Engaged customers in needs-based conversations to promote Walmart Mastercard solutions, explaining product value, rewards benefits, and eligibility, contributing to increased credit card activations and stronger client financial engagement.
Cashier
Axis Bank
07.2023 - 08.2024
- Handled daily cash transactions including deposits, withdrawals, and fund transfers while maintaining 100% accuracy in accounting records.
- Ensured compliance with RBI and Axis Bank policies during cash handling, customer verification (KYC), and account operations.
- Assisted customers in opening savings and current accounts, explaining banking products and digital service options.
- Collaborated with branch staff to achieve customer service and operational excellence goals.
- Managed daily cash balancing, reporting discrepancies, and maintaining secure cash vault operations.
- Client Relationship Building & Client Discovery Conversations
- Financial Literacy, Product Knowledge & Needs-Based Recommendations
- Cash Handling, KYC, Risk Controls & Compliance Standards
- Problem Resolution, Escalation Handling & Service Recovery
- Digital Banking Support & Educating Clients on Self-Serve Tools
- Leadership, Coaching & Team Support Experience
- Sales Conversations (Credit Cards, Protection Plans, Add-On Solutions)
- Microsoft Office (Word, Excel, PowerPoint) | POS & Payment Systems
Student Support Volunteer
Lambton College
01.2025 - Current
- Assisted new international students with campus orientation, resources and settlement support.
- Helped students adapt to academics, housing, services and digital platforms to ease their transition into college life.
Education
Post-Graduate Certificate - Financial Planning and Wealth Management
Lambton College
Ottawa, ON01-2026
Bachelor of Commerce (B.Com) -
Kurukshetra University
India01.2023
Skills
- Accounting and finance
- Leadership training
- Economics and business operations
- Financial statement analysis
- Commercial decision-making
- Goal-based investing
- Product suitability assessment
- Risk-aligned portfolio management
Volunteer Experience
Student Support Volunteer, Lambton College, 01/01/25, Present, Assisted new international students with campus orientation, resources and settlement support., Helped students adapt to academics, housing, services and digital platforms to ease their transition into college life.
Timeline
Student Support Volunteer
Lambton College
01.2025 - Current
Customer Service Manager
Walmart Canada
10.2024 - Current
Cashier
Axis Bank
07.2023 - 08.2024
Post-Graduate Certificate - Financial Planning and Wealth Management
Lambton College
Bachelor of Commerce (B.Com) -
Kurukshetra University