GANDHARV SINGH
Dubai, United Arab Emirates
Summary
8+ years experienced as a Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.
Overview
10
10
years of professional experience
Work History
Senior Customer Service Representative
Paramount Construction Chemicals
06.2019 - Current
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Responded to customer calls and emails to answer questions about products and services.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
- Collaborated with production and shipping teams to determine likely timetables and organize efficient deliveries.
- Processed, scheduled and executed customer orders for new and established customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
Senior Customer Service Associate
Intelenet Global Services Private Limited
11.2018 - 05.2019
- Client: International Process for Vodafone Qatar.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.Attending training sessions to grow knowledge of products and to develop customer service skills.
- Resolving phone, walk-in, mail, fax, and email customer inquiries.
- Processing and logging incoming calls into the CRM system.
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
Administrative Assistant
SBI Bank
06.2018 - 11.2018
- Prepare, key in, edit and proofread correspondence, invoices, presentations, brochures, publications, reports and related material from machine dictation and handwritten copy
- Open and distribute incoming regular and electronic mail and other material and coordinate the flow of information internally and with other departments and organizations
- Schedule and confirm appointments and meetings of employer
- Order office supplies and maintain inventory
- Answer telephone and electronic enquiries and relay telephone calls and messages
- Set up and maintain manual and computerized information filing systems
- Determine and establish office procedures
- Greet visitors, ascertain nature of business and direct visitors to employer or appropriate person
- Record and prepare minutes of meetings
- Arrange travel schedules and make reservations
- Compile data, statistics and other information to support research activities
- Supervise and train office staff in procedures and in use of current software
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Senior Executive Customer Service
Granada Services Private Limited
10.2017 - 05.2018
- Providing Customer's account information about the Balance and Statements
- Registering the Fraudulent activities happened on Customer Account
- Blocking of Customers Credit Card on their request
- Not taking the request of new credit card but issuing the secondary, Credit Card on same account after customer requesting for it
- Achievement: Received Multiple Certificates and Other recognition for outstanding performance and hard work during the tenure.
Senior Demand Generation Executive in Operations Department
XDBS Private limited
05.2017 - 09.2017
- Looking for clients who are searching for Job through LinkedIn
- Calling the Customers and providing the best job Title to them
- For interested customers, process the Invoice and give the customer information to various Companies
- Updating Customer Profile and providing Job Offer Letter.
Senior Customer Care Executive
Vcare Call Centers India Pvt Ltd
10.2016 - 03.2017
- Dealing with Medical and Insurance services for customers in Canada
- Obtaining Medical and Billing records of the customer from various hospitals within Canada
- Processing the invoice and activation of Insurance plans on Customers account.
Executive (Operations)
E4E Healthcare Business Services Pvt Ltd
09.2015 - 09.2016
- Update accounts, initiate billing and process claim payments, And receive payment for services
- Obtaining Medical and Billing records from Hospitals within U.S.A
- On behalf of the Attorney
- Investigate complaints regarding the medical and billing account of customer
- Processing of the Invoice received from Medical Records department for the services
- To provide the best Healthcare service to the customers within U.S.A.
Senior Executive Customer Service
Ienergizer IT Services Pvt Ltd
03.2015 - 08.2015
- Dealing with the clients to provide information on International Holiday Packages
- Creating an itinerary according to clients needs
- Booking International Package to various countries on Call
- Booking of International Flights and Hotels for clients
- Delivering The Best Customer Service in terms of Quality and building Good relationships with customers
- Application compatibility for browsers: IE, Chrome and Edge, Amadeus Software.
Junior Sales Associate
Big Bazaar Super Market
09.2014 - 03.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Communication with customers professionally and proactively to provide product information and advice.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
Education
Bachelor of Science - Physics, Chemistry and Mathematics
SHOBHIT UNIVERSITY
Meerut, India08.2014
Skills
- Customer Support
- Complaint resolution
- Quality Assurance
- Payment Processing
- Order Fulfillment
- Credit card processing
- Conflict Management
- Service Recommendations
- Call center experience
- Shipping and Logistics
- Customer Service
- Problem Resolution
- Issue and Complaint Resolution
- Understanding Customer Needs
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
Languages
English
Full Professional
Timeline
Senior Customer Service Representative
Paramount Construction Chemicals
06.2019 - Current
Senior Customer Service Associate
Intelenet Global Services Private Limited
11.2018 - 05.2019
Administrative Assistant
SBI Bank
06.2018 - 11.2018
Senior Executive Customer Service
Granada Services Private Limited
10.2017 - 05.2018
Senior Demand Generation Executive in Operations Department
XDBS Private limited
05.2017 - 09.2017
Senior Customer Care Executive
Vcare Call Centers India Pvt Ltd
10.2016 - 03.2017
Executive (Operations)
E4E Healthcare Business Services Pvt Ltd
09.2015 - 09.2016
Senior Executive Customer Service
Ienergizer IT Services Pvt Ltd
03.2015 - 08.2015
Junior Sales Associate
Big Bazaar Super Market
09.2014 - 03.2015
Bachelor of Science - Physics, Chemistry and Mathematics
SHOBHIT UNIVERSITY
Similar Profiles
Paul HillPaul Hill
Owner/ General Contractor at Paramount ConstructionOwner/ General Contractor at Paramount Construction
Dustin BartleyDustin Bartley
CDL Class A Truck Driver at Paramount ConstructionCDL Class A Truck Driver at Paramount Construction
Abdelaziz Osman Abdelaziz MakiAbdelaziz Osman Abdelaziz Maki
Sales Manager Sajana Market at UNISEAL CONSTRUCTION CHEMICALS CO.LTDSales Manager Sajana Market at UNISEAL CONSTRUCTION CHEMICALS CO.LTD