Motivated professional with more than 3 years of experience smoothly running the department in the store, and coaching employees. Skilled at training employees in exceptional customer service etiquette and sales techniques.
Resourceful and forward-thinking with a hard-working and dedicated mindset.
• Organize, straighten, and clean shelves, signage, and products
• Build and maintain display material and signage
• Price Changes/labeling
• Stocking Merchandise
• Maintain positive working relationships with co-workers
• Provide strong customer service
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Optimized store displays and appearance via strategic merchandising.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed routine store inventories.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Trained team members in successful strategies to meet operational and sales targets.
• Managed store organization, maintenance, and purchasing functions.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy.
• Worked flexible schedule and extra shifts to meet business needs.
Welcomed customers and helped determine their needs.
Retail Operations
Cash Handling
Customer Service Management
Merchandise Strategizing
Promotional Planning
Returns Processing
Customer Service and Assistance
Hiring
Retail Employee Training
Coaching and Mentoring
Performance Monitoring
Sales Growth