Pritam Singh
Brampton,ON
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service to the next level. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Head Shift Lead
SCI Logistics
05.2023 - 01.2024
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Optimized inventory management with accurate forecasting, streamlined ordering processes, and efficient stock rotation.
- Boosted customer satisfaction with proactive problem-solving and timely resolution of issues.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Delivery Driver
IKEA Distribution Center
11.2022 - 04.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Minimized company liability and risks to loads by obeying traffic laws.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Customer Service Representative
Sutherland Global Service
08.2020 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Educated customers about billing, payment processing and support policies and procedures.
Education
International Business And Management - Business Administration For Trades Management
St. Clair College of Applied Arts And Technology
Windsor, ON12.2019
Bachelor of Science - Mechanical Engineering
Punjab Technical Univercity
Punjab,IN08.2016
Skills
- Workplace Safety
- Employee Training
- Flexible Schedule
- Client Support
- Problem-Solving
- Strong verbal and written communication
- Customer Service
- Microsoft Outlook
- Good communication Skill
- Positive Attitude
Languages
English
Full Professional
GZ licence (P74550000940424)
I have 3 years of clean deriver experience.
Timeline
Head Shift Lead
SCI Logistics
05.2023 - 01.2024
Delivery Driver
IKEA Distribution Center
11.2022 - 04.2023
Customer Service Representative
Sutherland Global Service
08.2020 - 10.2022
International Business And Management - Business Administration For Trades Management
St. Clair College of Applied Arts And Technology
Bachelor of Science - Mechanical Engineering
Punjab Technical Univercity
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